Practice Manager

How You'll Make An Impact

• Primary point of contact for day-to-day patient and clinic flow, ensuring patients are seen on time with clinic staff
• Maintain adherence to ADVENT service quality standards, including behavior and dress code
• Maintain appropriate clinic staffing levels, reallocating as necessary based on volume, location shifts, and PTO approvals
• Regularly review weekly clinic performance metrics and monthly scorecards to assess progress toward financial and operational targets
• Share key insights with clinic teams to enhance performance and address any challenges
• Interpret clinic financial data and patient trends, identifying variances to budget and forecast
• Represent ADVENT in local marketing efforts (e.g., wellness fairs, job screenings, community events)
• Collaborate closely with recruiting teams to ensure successful site visits and onboarding experiences
• Recommend adjustments to provider templates to optimize patient access and reduce visit lead times
• Provide clinic support coverage as needed (except where restricted by state law)
• Oversight of all clinic support staff, conducting regular team and individual meetings
• Manage performance through annual, mid-year, and 555 reviews
• Select, train, and coach staff by setting clear expectations, inspiring and motivating the team with appropriate urgency and clarity, while driving the company and growth initiatives
• Manage performance by recognizing achievements, providing constructive feedback, and guiding staff in their development and improvement efforts
• Foster employee engagement and drive eNPS scores
• Identify, propose, and implement continual improvements to drive process efficiency, scalability, and innovation within the scope of your work
• Support the overall success of the organization and perform other related duties as requested by leadership
• Plan for business growth and strategy, ensuring necessary cross-training
• Serve as the primary coordinator for service recovery, collaborating with medical leadership and billing to resolve patient grievances
• Ensure compliance with all legal and regulatory requirements, including HIPAA
• May be responsible for covering multiple clinic locations as needed based on volume, FTEs, and market domain

What We're Seeking

• College degree or clinical certification is preferred
• Supervisory experience required – experience leading/guiding teams
• Experience in a medical clinic is preferred
• Experience with analyzing financial data and clinical performance drivers
• Experience managing clinic activities around patient trends, budget and forecast variances
• Excellent written and verbal communication skills
• Detail-oriented, being careful about detail and thorough in completing tasks
• Must be able to work independently with minimal supervision
• Must be able to quickly change priorities on a moment-by-moment basis
• Must thrive in a fast-paced environment with moderate stressors
• Must be able to travel to sites locations as needed

Why You Should Choose ADVENT

• Experience a culture that values excellence, ethics, and problem-solving
• Enjoy a comprehensive benefits package, including 22 days of paid time off (prorated in your first year based on your start date), holiday pay, and medical, dental, and vision insurance with a generous employer-paid HRA account
• Benefit from a 401k contribution
• Convenient Monday-Friday schedule - enjoy weekends to yourself!

Pay

$69,000-$100,000