Practice Manager

About the Role

A Practice Manager is responsible for the daily operations of a medical office or clinic, ensuring smooth workflow from managing staff to handling patient interactions. This role supports and champions company core values, communication, practices, and initiatives at their office location(s).

Responsibilities

• Manage and oversee patient census for the assigned office.
• Monitor and adjust clinic performance, patient flow, expenditures, and doctor schedules to ensure optimal staffing levels.
• Prepare and control the clinic budget, aiming for minimum expenditure and efficiency.
• Develop, implement, and maintain budgetary and resource allocation plans.
• Participate in planning and implementation of regional and company goals, programs, and objectives.
• Partner with leadership, doctors, and clinic staff to create an accountable environment where patient care comes first.
• Organize, manage, and coordinate all operational and administrative processes.
• Manage support staff, including organizing and overseeing clinic schedules and assignments to meet operational needs.
• Participate in Human Resources functions, including talent acquisition, talent management, and timekeeping/attendance.
• Provide effective leadership by coaching, developing, mentoring, evaluating, and counseling staff.
• Delegate responsibilities appropriately while enforcing all policies, procedures, and standards.
• Resolve internal staff conflicts efficiently and to the mutual benefit of those involved.
• Foster team member engagement and development of corporate culture.
• Lead daily huddles and at least one office meeting per month to communicate updates and dialogue with the team.
• Perform front office and back office duties as needed to ensure smooth clinic operations.
• Work with the Compliance Department to conduct required compliance audits (monthly, quarterly, annually).
• Maintain strict compliance with state, federal, and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies).
• Provide feedback on tactics that change outcomes, including financial or patient-focused improvements.
• Maintain a professional appearance and demeanor in accordance with company policies.
• Keep commitments and inform the direct supervisor of work progress, timetables, and issues.
• Perform other related duties or ad-hoc reporting as assigned by management.

Requirements

• Bachelor’s Degree in healthcare management, business, or a related field.
• Minimum 3-5 years of related work and staff management experience, or an equivalent combination of education and work experience.
• Operational management knowledge of retail or medical offices and best practices.

Preferred Qualifications

• Experience as an Office Manager and/or in the Ophthalmic industry.
• Experience with electronic practice management systems.

Skills

• Thorough working knowledge of front office and back office procedures and roles.
• Results-oriented, energetic self-starter with the ability to set realistic goals and meet commitments.
• Effective team builder with strong character, integrity, and communication skills.
• Customer service advocate with flexibility, adaptability, and empathy.
• Process-focused operator with data-driven decision-making and organizational skills.
• Financial acumen, including understanding profit drivers and utilizing metrics to manage.
• Influencer with active listening, trust-building, and coaching abilities.
• Knowledge of training practices, technology applications, and reporting systems.
• Knowledge of Ophthalmology Clinic management and operations, including best practices.
• Ability to respond to inquiries from customers, staff, vendors, or community members.
• Ability to draw valid conclusions, apply sound judgment, and make decisions under pressure.
• Professional and respectful communication with others.
• Detail-oriented, organized, proactive, and customer service-focused.
• Ability to use independent judgment for timely and accurate decision-making.
• Ability to multitask effectively in a fast-paced and sometimes ambiguous environment.
• Ability to prioritize tasks and projects with limited direction.

Work Environment

The role is primarily office-based with controlled temperature conditions and limited exposure to hazardous substances. The noise level is usually low to moderate, with occasional exposure to irate staff, vendors, or patients. The employee is regularly required to sit, stand, walk, handle objects, reach with hands and arms, see, talk, and hear. The employee may occasionally lift and carry items weighing less than 20 pounds and perform tasks requiring stooping, kneeling, bending, or crouching. Finger dexterity is needed for computer and office equipment use.

Pay

$70,000 - $80,000 per year.