Practice Manager

About the Role

The Practice Manager administers the day-to-day activities of the business office, including patient and employee relations, recruitment and terminations, staff management, marketing and communications efforts, regulatory compliance, and staff training and motivation.

Responsibilities

• Practice Operations
  • Oversee all day-to-day operations of the dental practice.
  • Ensure efficient patient scheduling, provider productivity, and daily patient flow.
  • Monitor and improve key performance indicators including production, collections, treatment acceptance, accounts receivable, hygiene reappointment rates, cancellation rates, and new patient growth.
  • Maintain accurate daily financial reporting, bank deposits, and cash handling procedures.
  • Ensure patient balances are collected in accordance with company financial policies.
  • Maintain adequate office supplies and coordinate equipment maintenance and repairs.
  • Partner with Corporate IT regarding hardware, software, security, and technology initiatives.
  • Participate in company meetings and implement organizational initiatives.
• Patient Experience
  • Deliver an exceptional patient experience that reflects Webster Dental Care's standards.
  • Resolve patient concerns professionally and escalate issues appropriately.
  • Monitor online reputation management and patient feedback.
  • Ensure treatment plans are communicated clearly and financial arrangements are understood.
  • Promote patient retention through recall, recare, and proactive scheduling.
• Leadership & Team Management
  • Lead, coach, mentor, and develop office staff.
  • Conduct regular team meetings and daily huddles.
  • Monitor staffing levels and recommend hiring needs.
  • Participate in interviewing and onboarding of new employees in partnership with Human Resources.
  • Complete performance evaluations, coaching sessions, and disciplinary documentation as required.
  • Foster a positive, accountable, and team-oriented culture.
  • Promote employee engagement, retention, and professional development.
• Financial Management
  • Review daily production and collections reports.
  • Monitor accounts receivable and assist with collection efforts.
  • Manage office expenses within approved budgets.
  • Serve as the primary liaison between the practice and Webster Dental Care corporate departments.

Requirements

• Bachelor's degree in Business, Healthcare Administration, or related field preferred.
• Minimum of five (5) years of management experience in a dental or healthcare setting.
• Previous experience supervising teams of 10 or more employees preferred.
• Proficiency with Dentrix preferred.
• Proficient in Microsoft Office Suite.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of OSHA and HIPAA regulations preferred.

Working Conditions

• Work is performed primarily in a dental practice environment.
• Ability to sit, stand, and walk for extended periods.
• Ability to occasionally lift up to 25 pounds.
• Ability to wear required personal protective equipment (PPE) while in clinical areas.
• Ability to work occasional evenings or Saturdays as business needs require.