Practice Manager (26-107)

About the role

The Practice Manager supports the operational performance of Network180’s direct clinical programs. Key responsibilities include ensuring consistent practice-management operations, sustaining workflows, and driving measurable operational results across programs.

Responsibilities

• Ensure consistent practice-management operations across all direct clinical programs.
• Sustain workflows and drive measurable operational results.
• Support the Director of Clinical Operations in establishing standards and targets.
• Manage patient access, scheduling, front-of-house, and administrative standards.
• Ensure documentation integrity and front-end data quality.
• Work within the standards and targets set by the Director of Clinical Operations.

Requirements

• Bachelor’s degree.
• At least two years of experience in healthcare or behavioral health operations, practice management, program administration, or related field.
• Familiarity with practice-management operations, patient access and scheduling, and healthcare operations.
• Working knowledge of performance and productivity management and operational metrics.
• Familiarity with concepts, practices, and procedures related to government entities, insurance companies, and healthcare.
• Proficiency in Microsoft Excel, Word, SharePoint, Excel, Visio, and electronic health record and scheduling systems.
• Excellent communication skills, both verbal and written.
• Demonstrated organizational and time-management skills.
• Experience working effectively in a multicultural environment, with demonstrated ability to bridge language and cultural barriers in serving diverse communities.
• Possession of a valid driver’s license and access to reliable transportation for job-related use.

Qualifications

• Minimum qualifications: Bachelor’s degree, at least two years of relevant experience, familiarity with practice-management operations, patient access and scheduling, and healthcare operations.
• Prior experience in community mental health, behavioral health, or a CCBHC environment preferred.
• Working knowledge of the Michigan Mental Health Code, Medicaid programs, PIHP, and CCBHC requirements.
• Experience with productivity standards, workflow optimization, and data quality and reporting.
• Familiarity with revenue-cycle interdependencies, including registration, documentation, and Service Activity Log (SAL) management.
• Certification or coursework in process-improvement disciplines such as Lean or Six Sigma valued.
• Experience implementing change leadership and change management.
• Lived experiences with mental illness/developmental disabilities/substance use disorders valued.

Skills

• Microsoft Excel, Word, SharePoint, Excel, Visio, and electronic health record and scheduling systems proficiency.
• Excellent communication skills, both verbal and written.
• Organizational and time-management skills.
• Experience working effectively in a multicultural environment.
• Driver’s license and reliable transportation.

Benefits

• Four health insurance plans.
• 100% employer-paid dental and vision insurance plans.
• 13 paid holidays.
• Generous PTO.
• Professional development opportunities.
• Tuition reimbursement.
• Professional License reimbursement.
• Defined contribution retirement plan.
• Employee Assistance program.
• Life and voluntary life insurance options.
• Short and long-term disability coverage.
• Approved site for loan forgiveness (based on position and department).

Pay

The final job offer is based on several factors (internal equity, skills, education, experience, and credentials). The salary range is $68,667 - $96,134.

Schedule

This position is 40 hours a week, Monday through Friday, 8:00 am to 5:00 pm. This position is primarily remote with regular need for onsite work at various Network180 locations.