Practice Manager (20/20 Vision Associates Optometry)

Compensation range is listed above. Actual pay will be determined based on experience and other job-related factors permitted by law. This role may include eligible incentive, bonuses, and/or commission.

About the role

Drive the business by leading, initiating, and managing all practice-level business goals, core values, and vision. Develop a positive and productive environment that ensures premier customer service, customer retention, as well as outstanding quality care to patients.

Responsibilities

• Plan, develop, organize, implement, and direct the day-to-day functions of the practice and its programs and activities to ensure compliance, efficiency, and patient satisfaction.
• Identify strategy for practice growth and execute plans to achieve practice, productivity, and budgeted goals.
• Manage staff performance including supervising, coaching, counseling, inspiring, and developing staff.
• Responsible for interviewing, hiring, and training new staff.
• Review the practice’s policies and procedures to make recommendations for continued compliance and current regulations; interpret policies/procedures to appropriate parties such as employees and patients.
• Address staff issues and make appropriate solutions toward improvements; perform consistent staff evaluations and deliver team trainings.
• Analyze financial data including revenue, expenses, and budgets.
• Control and manage expenses to budget as it relates to products, inventory, and payroll management.
• Work on special projects and perform other related duties as assigned or requested.

Requirements

• Bachelor’s degree in related field or equivalent experience.
• Minimum of 2 years of leadership experience in a business-related environment.
• Optical experience preferred.
• Proven track record in leading overall team performance and understanding of optometric business processes and strategic development.
• Ability to recruit, facilitate, train, coach, and develop excellent patient-centric staff.
• Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business.
• Ability to provide enthusiastic and concise communication to meet or exceed customer expectations as well as foster positive staff, doctor, and team relationships.
• Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up.
• For remote or hybrid roles, must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

Working Conditions

The working environment is generally favorable; lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.