Practice Administrator

Curalta Foot + Ankle, LLC is a fast-growing podiatry practice that values an “Above & Beyond” approach to patient service. We are looking for a team player who will make a positive impact in patients’ lives through excellent customer service at our Florham Park, NJ office.

About the role

The Practice Administrator sets the tone for every appointment, manages the front desk, and handles administrative duties to create a welcoming environment. They also prepare patients for treatment and assist the doctor in providing clinical care.

Responsibilities

• Leadership & Management
  • Provide leadership to office staff, fostering a positive and collaborative work environment
  • Implement changes to optimize scheduling and achieve practice goals
  • Manage doctor’s schedules and new patient allocations
  • Ensure patient confirmations and recall management
  • Serve as the primary point of contact within the practice
• Financial Management
  • Ensure front desk collects all balances (copays and patient balances) with a positive attitude
  • Oversee insurance verification and authorizations
  • Check insurance eligibility and resolve discrepancies
  • Understand patient billing basics and explain balances to patients
  • Encourage use of ancillary services and products
  • Monitor employee time sheets to limit overtime
• Operational Oversight
  • Ensure efficient and smooth practice operations
  • Coordinate staff scheduling based on patient volume and physician availability
  • Oversee inventory management, ensuring timely supply orders
  • Train new hires entering the practice
• Patient Experience & Satisfaction
  • Encourage a patient-centered culture for exceptional experiences
  • Address and resolve patient complaints and concerns promptly
  • Maintain a clean and orderly office environment
  • Handle repairs and maintenance issues in a timely manner
• Front Desk Responsibilities
  • Greet patients upon arrival and departure
  • Assist with questions and required forms
  • Register new patients in the EMR system accurately, including demographic information, insurance eligibility, and document scanning
  • Check-in returning patients, confirming necessary documentation
  • Check-out patients, collecting copays, balances, and product costs; scheduling follow-up appointments
  • Confirm patient appointments by phone, ensuring accuracy of details
  • Answer and direct phone calls with a positive attitude
  • Respond to emails and voicemail messages promptly and courteously
  • Scan and process paperwork into the patient EMR
  • Comply with OSHA safety standards and HIPAA regulations
  • Run Daily Close reports, ensuring all transactions are balanced

Requirements

• High School Diploma or GED equivalent
• 4+ years’ experience in medical reception preferred

Skills & Abilities

• Ability to multi-task in a dynamic environment
• Excellent time management and prioritization of direct patient care
• Ability to remain calm in a busy atmosphere
• Friendly, courteous, and service-minded demeanor
• Efficient, thorough, and detail-oriented
• Team player focused on improving the patient experience

Physical Requirements

• Prolonged periods of sitting or standing at a desk and working on a computer
• Ability to lift up to 15 pounds at times

Pay

$47,000 – $52,000 per year