Practice Administrator

About the role

This position provides leadership, direction, administration and coordination of all practice and surgery center activities except those directly involving professional medical judgement. The Practice Administrator is responsible for staff development, orientation and performance management, and will assist in the development and deployment of strategies to achieve sustainable, profitable growth while managing day-to-day operations of the respective practice(s).

Responsibilities

• Fosters a positive and successful working environment, creating partnership with providers, opticians, and team members
• Manages offices in a cost-effective, efficient manner in accordance with the annual budget and assuring that staff provides high quality care in a courteous and friendly manner
• Coordinates, monitors, and improves the operation of the practice(s); this includes flow management, documentation, training, and staffing
• Partners with clinical leaders to develop clinical objectives, staffing metrics and optimize patient appointment and surgery scheduling
• Participates in the preparation of operating, salary, and capital budgets. Maintains compliance of budget and the productivity standard set for the practice
• Partners with finance team to review financial statements, develop core KPIs, track overall performance and budget to achieve profit and performance goals
• Resolves patient concerns, combining customer service skills, leadership, confidence and healthcare knowledge to ensure a positive, timely and effective solution
• Partners with all other departments within the organization, revenue cycle, accounting, IT, and purchasing
• Travels to additional assigned satellite location as necessary, but no less than once per quarter, to observe patient interactions, team member performance, etc.

Supervisory Responsibilities

• Direct leadership of the assigned optical operations team members
• Partners with Human Resources to attract, recruit and retain top talent to support the mission and vision of the organization
• Ensures the team has the necessary resources and support to continue to meet/exceed goals
• Establishes current and long-term goals for team members
• Maintains high levels of employee engagement and job performance by providing recognition and opportunities for learning

Core Competencies

• Ability to effectively communicate, listen, negotiate, present and influence all levels of the organization
• Ability to work effectively with internal and external customers
• Strong leadership skills
• Strategic mindset with ability to make difficult decisions
• Proficient in Microsoft Office products
• Ability to maintain confidentiality when dealing with sensitive information

Requirements

• High School Diploma or equivalent GED, required
• Bachelor's degree in business, healthcare administration or related field, or minimum of three (3) years of healthcare, ophthalmology or related experience and minimum of one (1) year of relevant leadership/management experience

Physical Activity of Position

• Talking: This position requires expressing or exchanging ideas through the spoken word. This position must participate in activities to convey detailed or essential verbal instructions to physicians, staff, and vendors accurately and succinctly
• Hearing: This position is required to perceive sounds at normal speaking levels with or without correction, including the ability to receive detailed information through oral communication and make the discriminations in sound
• Repetitive motion: This position requires substantial movements (motions) of the wrists, hands, and fingers while working on reports or the computer
• Sedentary work: This position may need to occasionally exert up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects. The job consists primarily of sedentary work and involves sitting most of the time. Walking and standing are required only occasionally
• Visual Requirements: This position is required to have close visual acuity (with or without correction) to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading
• Environmental Conditions: This position is not substantially exposed to adverse environmental conditions (such as in typical office work)