Post Closing Specialist

Job Summary

Under general supervision, the Post Closing Specialist successfully handles Investor and Portfolio loans from funding to completion. This role conducts final audit and review of mortgage loans and ensures they are shipped to the investor or servicer in the proper time frame. This role clears investor stipulations and helps ensure all required time frames are met.

About the Role

This role reports to the Senior Manager, Mortgage Loan Operations.

Essential Functions

• Utilize knowledge and expertise to properly identify type of loan and ensure loan is booked correctly and timely in the portfolio servicing system.
• Track, review, and prioritize the shipment of files based on SLA's and the expiration of lock commitments.
• Transfer servicing rights.
• Ensure notes are signed and delivered to the investor custodian in a timely manner.
• File and ensure all notes are properly maintained in our portfolio custodian.
• Retrieve and follow procedures for paid-in-full notes from the proper Custodian’s.
• Aid in clearing of investor stipulations expeditiously.
• Ensure proper MERS documentation is completed throughout the process and within proper timelines.
• Upload documents from the title companies into the Loan Origination System (LOS).
• Manage payment of FHA / VA / USDA upfront mortgage insurance/guaranty fees and ensure mortgage insurance is transferred as needed.
• Deliver Notice of Servicing Transfer in time to reasonably assure receipt by the customer, at least fifteen calendar days before the first payment is due.
• Receive, manage, and distribute all final loan documents to the appropriate investor in a timely manner. Follow up with title company on any delayed trailing documents.
• Conduct thorough quality checks to ensure uniform quality and accuracy.
• Proactively find ways to improve process efficiency and/or the quality of results.
• Set up dashboards and workflows in Encompass and Investor Connect to meet SLA’s on investor conditions.
• Work as a liaison between multiple Investor account representatives and UFCU Mortgage employees on trailing documents needed.

Communication

• Display a commitment to excellent member service and strong interpersonal skills by building and maintaining positive relationships with various customers, vendors, and team members.
• Display excellent communication skills and communicate effectively and professionally even under stress and tight deadlines.
• Follow up with key individuals immediately (within 24 hours) to resolve problems and/or respond to inquiries.

Teamwork and Ongoing Self-Development

• Maintain knowledge of all current, applicable industry standards.
• Continually find opportunities for ongoing professional growth and learning.
• Proactively find ways to support the Mortgage Services departmental goals and work collaboratively with co-workers.
• Effectively manage time and resources.

Physical Demands

• Frequent While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
• Employee will make extensive use of the telephone and virtual communications platforms requiring the ability to effectively and accurately explain complex information.

Work Environment

• The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job.
• This position requires 100% in-office work.
• This position may involve periodic stressful conditions.
• May occasionally require an adjusted work schedule, overtime, and evening/weekend hours.
• This is a public contact position, requiring appropriate professional appearance.
• Frequent computer use at a workstation up to two hours at a time.
• The noise level in the work environment is usually moderate.