Post Closing Specialist

Responsibilities

• Ensure receipt of fully executed closing files from closing agents in a timely manner.
• Review completed packages for accuracy and completeness and facilitate correction when necessary.
• Deliver completed loan packages to lenders in accordance with required timelines.
• Obtain signatures on missing or additional documents from lenders, borrowers, and closing agents.
• Remedy post-closing issues or missing items through direct communication with closing agents and consumers.
• Monitor and respond to inquiries received via post-closing email inboxes.

Requirements

• High school diploma or equivalent required.
• Bachelor’s degree preferred.
• 1–2 years of experience in a mortgage or title funding/closing environment preferred.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service skills.
• Proficiency with computers in a Windows environment, including Microsoft Excel.
• Strong proofreading skills.
• Able to work in a deadline-driven, fast-paced, high-volume environment.

Skills, Abilities, and Knowledge

• Strong attention to detail and organizational skills.
• Effective problem-solving abilities.
• Able to manage multiple priorities simultaneously.
• Strong clerical and computer aptitude.
• Able to work independently and collaboratively within a team environment.