POSO Coordinator II - Thomas Harriot College of Arts and Sciences

About the role

POSO Coordinator II positions report to a POSO Business Partner and are part of a team of deployed professionals who are centrally employed by POSO while serving as embedded consultative partners to designated academic and/or administrative units. Although this position is anticipated to support specific academic or administrative areas within ECU, position may be assigned to support different academic and/or administrative areas across the university based on organizational needs.

Responsibilities

• Provide frontline POSO customer-focused services, resolving issues, ensuring compliance, and escalating complex matters appropriately (30%)
• Serve as the primary POSO advisor and administer compliant, full-cycle recruitment and employment processes (40%)
• Partner with managers and support performance processes, and the employee experience (15%)
• Serve as functional backup and escalation resource to Coordinator I, collaborate with POSO experts to resolve issues, and contribute to training and continuous improvement efforts (15%)

Requirements

• Bachelor’s degree and two years of progressively responsible human resources management experience; or equivalent combination of training and experience
• All degrees must be received from appropriately accredited institutions

Qualifications

• Excellent communication, interpersonal skills, and ethics
• Experience in problem-solving and thorough knowledge of HR procedures and policies
• Experience using HR systems (including but not limited to Banner, PeopleAdmin, Salesforce, etc.) and ability to learn new technical systems, when necessary
• Experience in higher education or similarly complex, regulated organizations
• Knowledge of recruitment, hiring, and employment lifecycle processes
• Detail-oriented with excellent organizational skills, time management skills, and problem-solving skills