Port Technician - Remote

About the role

Port Technician - REMOTE position; candidates must reside within 1 hour of an airport in the US and be prepared to travel 95‑100% of the time across the Americas. Konecranes seeks mechanically inclined individuals interested in becoming experienced electrical or mechanical technicians, comfortable working at extreme heights. Service technicians work in a safety‑first environment, handling 480 V three‑phase motors, troubleshooting crane issues, and liaising with clients and facility directors. They are provided a company vehicle and gas card for business travel.

Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. With over 16,000 professionals in over 50 countries, the company is trusted to lift, handle and move what the world needs.

Responsibilities

• Perform mechanical maintenance and inspections on Rubber Tyred Gantry (RTG’s), Ship to Shore (STS), Rail Mounted Gantry (RMG), Automated Stacking Cranes (ASC), Straddle Carriers, Munck Loader, Goliath Gantry, Level Luffing cranes at customer locations.
• Conduct extensive on‑site mechanical troubleshooting to determine cause for equipment malfunction and establish necessary repairs using visual inspection, test procedures and appropriate test equipment.
• Perform on‑site repairs on customer’s cranes in conjunction with planned repairs as part of the customer’s maintenance contract, in response to a service call or on an emergency call due to an equipment breakdown.
• Maintain a basic understanding and working knowledge of OSHA, ANSI, CMAA and other industry codes/regulations; obtain specific regulations when requested.
• Complete all daily paperwork accurately and completely; document and log any quotations (verbal or written) provided to customers and generate follow‑up documents.
• Review performed repairs with the customer and obtain their signature on the daily service report indicating acceptance of proper and completed work.
• Maintain a professional appearance and image at all times.
• Maintain all company equipment and assets in proper working order, keeping them neat and clean.
• Maintain a stock of appropriate forms and literature on the service vehicle and be capable of utilizing the proper documentation and forms used by the service department.
• Keep proper stock levels of inventory and line stock items on the service vehicle.
• Be accountable for all company‑issued tools, ladders, and inventory levels assigned.
• Generate sales and service leads during service calls and identify the proper Konecranes personnel to address the customer’s needs and level of interest.
• Develop a thorough working knowledge of service literature, service policies and labor rates.
• Provide customers with a “Safety Summary” on any safety items noticed during service visits