Pool Attendant - Full-time - Seasonal

Job Specifications

Onsite: Black Desert Resort – Pool & Flo Bar
Shift & Schedule Availability: Seasonal / Full-Time
Pay Rate: $17/hour plus limited tips.
This is the base rate we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Responsibilities

• Greet guests and pool guests promptly and warmly, providing towels, setting up lounge chairs, cabana check-ins, ensuring guest comfort, providing menus and beverage recommendations.
• Take accurate food and beverage orders and input them into the POS system.
• Deliver poolside orders like food and beverage items in a timely, professional manner, ensuring accuracy and presentation.
• Anticipate guest needs, offering refills, additional items, and upselling resort signature drinks and menu items.
• Assist with daily bar setup, stocking, and organization for poolside service.
• Maintain the cleanliness of the pool deck, furniture, and cabanas, ensuring a neat and inviting environment.
• Collect used towels and linens, ensuring timely transport to designated laundry or storage areas.
• Restock poolside amenities such as towels, water stations, and condiments.
• Support bartenders by replenishing glassware, bar fruit, mixers, and supplies.
• Respond to guest inquiries with courtesy and professionalism, providing information on resort amenities.
• Maintain cleanliness of poolside service stations, tray stands, and guest areas.
• Adhere to all health, sanitation, and safety regulations in food and beverage service.
• Monitor guest satisfaction and respond quickly to guest concerns or requests.
• Assist with setup and breakdown of poolside bar service, including stocking supplies and restocking inventory.
• Communicate effectively with supervisors and team members to ensure consistent service delivery.
• Act as an ambassador of Black Desert Resort’s service culture, delivering elevated, personalized hospitality.

Qualifications

• Previous serving experience in luxury hospitality, resort, or poolside environments preferred.
• Strong knowledge of food and beverage service, cocktails, and wine preferred.
• Ability to multitask and thrive in a high-energy, outdoor environment.
• Excellent interpersonal, communication, and guest service skills.
• Ability to work flexible hours, including weekends, holidays, and evenings.
• Must meet legal age requirements for alcohol service and possess any required state/local certifications.
• Must hold or obtain Food Handler and Alcohol Server permits.