Pool Attendant - Full Time

About the role

Join our team at Pier Sixty-Six Resort, South Florida’s beacon of hospitality, as a full-time Pool Attendant. You will be an integral member of the team that creates distinctively different and authentic experiences for our guests, ensuring their poolside experience is exceptional.

Responsibilities

• Greet guests and assist with their arrival: provide an overview of the pool area and service, offer towels, and escort to seating area.
• Verify guest room numbers to ensure only hotel guests are utilizing the pool areas.
• Check in with Host to review all cabana and chair reservations for the day.
• Set up all daybeds and cabanas and tables according to service standards.
• Answer questions on menu selections to guests.
• Ensure adequate supply of linen and amenities.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Check in with guests to ensure satisfaction with their pool experience.
• Maintain cleanliness of work areas, china, glass, etc., throughout the day.
• Clean and maintain pool area continuously.
• Pick up and drop off linens to/from linen area.
• Obtain, fold, and stack towels according to company procedures.
• Complete opening and closing duties, including restocking items, organizing towels, and all pool attendant supplies.
• Ensure uniform and personal appearance are well kept and professional.
• Welcome and acknowledge all guests according to company standards.
• Run food and bus tables to ensure flawless service.
• Anticipate and address guests' service needs.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others and support your team to reach common goals.
• Ensure adherence to quality expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Thank guests with genuine appreciation.
• Perform other reasonable job duties as requested by Supervisors.
• Adhere to departmental policies and procedures.
• Effectively communicate with peers, management, line, and front-of-house employees.
• Practice effective listening (seek to understand).
• Be responsible for the cleanliness of the immediate work area and the general property.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Be aware of situations where guests cannot safely participate in an activity and inform supervisor/manager.
• Complete all side-work thoroughly and in a timely fashion.
• Close out checks in ten minutes or less after guests have paid, including guest’s name, table number, and room number with the appropriate guest count.
• Participate in ongoing training and encourage the personal development of all associates/coworkers.
• Maintain a positive attitude and strong work ethic in challenging outdoor conditions.

Requirements

• High School Diploma/GED.
• Ability to communicate fluently in English both verbally and through legible writing, always in a professional manner toward guests and associates.
• Previous experience working outdoors in diverse weather conditions preferred.
• Ability to observe pool activities closely, identifying any potential hazards or safety concerns, and taking prompt action to address them.
• Be a person that thrives in creating experiences for guests that go beyond the expected.

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• An employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.

Pay

Highly competitive wages.