Plumbing Dispatcher - Customer Service Rep
PLUMBING DISPATCHER - CUSTOMER SERVICE REP: PAY & PERKS
- Competitive pay range of $17 - $22 per hour, depending on experience
- Excellent benefits package including:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Industry-Leading Pay
- 401k with 3% matching
- Paid Vacation
- Parental leave
- Weekend availability
- Professional development assistance
- Employee assistance program
- Corporate discount at local fitness center
- Consistent schedule
- Options for growth within the company
About Us
Since 2017, our family-owned and local company has been serving the Washington and Idaho area with the goal of providing top-notch service to every customer we assist. Currently, we provide service plumbing and construction plumbing for residential and multi-residential clients. As we continue to grow, we will be adding commercial services to our company offerings! Some of the service jobs we take on involve leaking pipes, sump pump repairs, sump pump installations, water heaters, frozen pipes, sewage backups, and more. No job is too big or too small for us to handle. We also offer 24/7 emergency services because we know that issues can happen at any time, day or night.
Are You a Good Fit?
If you can do this and meet the following requirements, you might be a perfect fit!
- A high school diploma or equivalent
- An associate's degree OR equivalent combination of education and experience
- 2+ years of dispatch experience for a contractor or home improvement company
- Supervisory, customer service, and dispatch experience are preferred but not required
What You Will Do
Each day, you will come to work ready to create an efficient, seamless experience for both customers and field technicians. You will spend much of your day in an office environment, answering incoming client calls, scheduling service appointments, and dispatching technicians to customer homes. You will ensure clients are informed about arrival times and any delays, always striving to provide a positive experience. You will schedule calls thoughtfully to maximize technicians' time and mileage and proactively forecast schedules days and weeks in advance. Throughout the day, you will make sure all required permits are obtained and current and relay important messages between teams.
Requirements
To apply, please complete our initial, 3-minute, mobile-friendly application today!