Dispatcher/ Customer Service Rep
Done Plumbing, Heating, Cooling, & Electric · Denver, CO · 3 wk ago
Customer Service$21–$26/hrFull-time
The Good Stuff
- $21-26/hr - based on experience
- In-office position from 11am-8pm, weekend work required
- Great working environment
- Medical, Dental, Vision and more
- 401k with company matching
- PTO, Paid Holidays, Paid Parental Leave
Job Duties
- Organize & coordinate daily schedules based on call priority & technician ability
- Dispatch & debrief our technicians
- Monitor performance of service techs
- Communicate with customers in a timely & effective manner
- Understand sales goals & hold team accountable
What You Need
- HS Diploma or GED
- 1+ year of dispatch or customer service experience.
- Proficiency with Microsoft Office or Google Suite
- PREFERRED: Experience using a Customer Service Software such as Service Titan
- High ability to multi-task and switch tasks quickly
- Excellent organizational skills