Customer Service Rep

Location: Warwick, RI (Remote)
Duration: 6-month contract (with a possibility of extension)

Pay

$18 - $20 hourly on W2

Schedule

Monday - Friday (Flexible between 8am - 9pm EST)

Qualifications

• High school diploma or equivalent (Associates or Bachelors preferred)
• 2-3+ years of customer service experience (financial services strongly preferred)
• 1-3+ years of experience with Windows-based operating systems (MS Office Suite, etc.)

Responsibilities

• Support customers calling with questions related to defined benefit annuities (Group Annuity Contracts) or pensions, providing clear explanation of policy details, payments, and account status
• Complete account maintenance requests such as direct deposit and address changes, beneficiary and death notifications
• Provide assistance throughout the claims process
• Explain complex financial information in a way customers can easily understand while maintaining a high degree of accuracy and attention to detail
• Multitask across multiple systems during live customer interactions
• Handle sensitive financial information with professionalism and confidentiality
• Support enhancements from Artificial Intelligence
• Demonstrate strong reliability through consistent attendance and adherence to schedules

About the Company

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.