Plumbing Customer Care Specialist - Dispatcher

About the role

This role involves managing customer calls and dispatching plumbing technicians to repair services. The ideal candidate will have excellent communication skills and the ability to handle multiple tasks efficiently.

Responsibilities

• Handle incoming customer calls to schedule repairs and provide information about service availability.
• Dispatch plumbing technicians to repair sites in a timely manner.
• Communicate effectively with customers to resolve issues and maintain a positive relationship.
• Monitor work orders and ensure all repairs are completed according to company standards.
• Document all interactions and follow up as necessary.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in customer service or related field.
• Strong organizational and time management skills.
• Ability to work flexible hours including evenings and weekends.
• Valid driver’s license and reliable transportation.

Qualifications

• Proficiency in Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.

Skills

• Customer service orientation.
• Problem-solving abilities.
• Computer literacy.

Benefits

• Comprehensive health insurance coverage.
• Flexible scheduling options.
• Professional development opportunities.

Pay

The pay range for this position is $18.00 - $22.00 per hour.

Schedule

The schedule for this role is typically Monday through Friday, with some weekend work required.

Contact

For more information or to apply, please visit our website or contact us directly.