Plumbing Customer Care Specialist - Dispatcher

Day-to-Day

In this full-time customer service position, we count on you to keep our customers happy, our field team on time, and our sales numbers up. Each day, you arrive at work ready to complete a variety of important tasks, including answering incoming calls, making outbound calls, scheduling appointments, and dispatching our technicians. After a technician is dispatched, you communicate estimated arrival times and any potential delays to our customers. You also reschedule any appointments when necessary. You love providing excellent customer service to our clients and crucial coordination to our technicians as well as making critical sales!

About Panther Brands

As West Atlanta's most dependable plumbing and home services company, we have striven to provide top-notch services to our customers since day one. We are a family-first company and have created an environment in which our employees feel they have a career and not just a job. Our great success is greatly attributed to our technicians who continue to provide the best possible service for all of our clients. That's why we provide all the tools and technology to be successful in a fast-paced industry. Come join our family!

When Do Our Plumbing Customer Care Specialists - Dispatchers Work?

This full-time dispatch position works Monday through Friday. On-call hours are required every 3 weeks for after-hours dispatching.

Requirements

• Experience with a home service company is preferred
• Experience with a large volume of incoming/outgoing calls preferred
• High school diploma or equivalent
• 18+ years of age
• Proficiency with Microsoft Outlook, Word, and Excel
• Excellent typing and phone skills
• Good driving record

Pay & Benefits

This full-time dispatch position pays $9-$11 per booked call. You'll earn salary + performance pay. We provide amazing benefits and perks, including:

• Paid time off (PTO) and paid holidays
• $300 monthly towards medical insurance
• Opportunities for bonuses
• Flexible scheduling
• Daily snacks and drinks