Players Club Representative III - Players Club

About the Role

Player’s Club Representatives are Guest Service Ambassadors for our property and are directly involved in fulfilling all marketing initiatives from Guest enrollment to event execution.

Responsibilities

• Being a Guest Service Ambassador for the property.
• Introducing and enrolling Guests into the award-winning Player’s Club program.
• Greeting and providing personalized service for VIP Guests.
• Having the ability to be discrete and keep confidential all interactions with celebrities and VIP Guests.
• Participating in execution of marketing events such as concerts, celebrity meet and greets, giveaways, drawings, parties and tournaments.
• Performing front of house and back of house duties for concerts and high profile celebrity events.
• Other duties as assigned.

Requirements

• Must be an existing team member who has shown leadership in the department (reviewed by Players Club Manager & Director of Casino Marketing) OR a new hire with extensive casino or hospitality experience (must be reviewed by Players Club Manager and Director of Casino Marketing).
• Must be a graduate of the Player's Club Trainer Program.
• The ability to work overnights, weekends, and holidays depending on assigned schedule.
• The ability to maintain the tradition of superior Guest Service at Seminole Hard Rock Tampa.
• Strong passion for great Guest Service.
• Must be able to navigate and work on a computer (PC or Mac).
• Must possess strong verbal and non-verbal communication skills.
• Must be energetic, caring, and compassionate.
• Desire to move up within the many global opportunities provided by Seminole Gaming and Hard Rock International.
• Belief and desire to represent our core values of: Integrity, Respect, Accountability, Passion and Dedication, Communication, and Fun.
• Must possess a 5F personality of: Fun, Fast, Focused, Fresh, and Friendly.
• Ability to anticipate and meet Guests needs.
• Must conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures.
• Must be able to work standing/walking for long periods of time, with or without reasonable accommodation.
• Must be able to lift/move up to 40 pounds.

Work Environment

• Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise.
• Must be able to work standing/walking for long periods of time, with or without reasonable accommodation.
• While performing the duties of this job, the employee is frequently required to stand, walk, reach with hands and arms, frequent sitting, sometimes stooping and bending.
• The employee must frequently lift and/or move up to 40 pounds.

Benefits

We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. For our full list of Team Member Benefits, please visit our career site: www.gotoworkhappy.com/benefits.

Employment Process

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to: Credit Check, Criminal Background Check, and Drug Screen.

First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.