Players Club Representative - Players Club

About the role

Under the direction of the Marketing Operations Supervisors, solicits and identifies new gaming customers for the players card rewards program.

Responsibilities

• Generate new business by signing up qualified guests for Hard Rock Rewards.
• Greet and interact with guests in the casino in a courteous and professional manner.
• Promote Hard Rock Hotel & Casino by communicating with guests in an enthusiastic, helpful and friendly manner.
• Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information.
• Create and issue Hard Rock Rewards Cards and promote the program and related promotions.
• Maintain integrity of database by following precise standards of data entry.
• Ensure the protection of customers’ rewards and credit lines.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Greet buses as needed and ensure that the correct offers, for each specific bus, are properly loaded onto each patron’s Hard Rock Rewards Card.
• Assist with Sweepstakes, Promotions and Gift Giveaways as needed.
• Greet and interact with VIP members and arrive them into computer system as they enter one of two VIP Lounges.
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.

Qualifications

• High school diploma or equivalent and at least six (6) months guest service, telemarketing or retail sales experience required or an equivalent combination of education and/or experience.

Skills

• Strong leadership and interpersonal skills
• Excellent interpersonal, oral and written communication skills
• Meticulous, organized and accurate
• Extreme confidentiality
• Familiarity with a variety of computer systems and applications
• Be flexible to work varying shifts and time schedules as needed
• Communicate effectively with all levels of employees and guests
• Manage multiple details and tasks concurrently in a changing environment
• Able to work effectively in a team environment
• Analyze and think about how possible solutions impact on the entire operation

Physical demands

• Ability to stand and sit for extended periods of time
• Ability to walk distances
• Ability to lift 30 to 40 lbs
• Frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell
• Required vision abilities: close, distance, color, and peripheral vision; depth perception and ability to adjust focus
• Casino environment is hectic, fast-paced and often crowded and noisy
• May be exposed to casino-related environmental factors including, but not limited to excessive noise and constant exposure to general public