Players Club Representative

Location: Henrico, VA 23228

Pay Range: $15.00 per hour plus tips

About the role

The Player Services Representative performs all applicable transactions and serves as Guest contact. The Team Member may be required to work long hours, including nights, weekends, and holidays.

Responsibilities

• Perform verifications on loose and bundled money, coin transactions and check cashing.
• Process jackpots, cash checks, cash advances, and redeem valid gaming tickets for cash.
• Safeguard company assets and adhere to player services policies, internal control policies, state regulations, Bank Securities Act, Title 31 Rules, and the Responsible Gaming Plan.
• Maintain accountability for all funds entrusted during an assigned shift.
• Monitor for fraud, forged or counterfeit currency and tickets.
• Balance all funds and prepare reconciliation reports.
• Ensure cash inventory and keys are secured.
• Identify and gather information on valuable guests through observation, analysis, personal contact, and service.
• Execute guest loyalty, relationship, and direct marketing programs.
• Provide services to respond to guest requirements.
• Accurately perform data entry tasks associated with Players Club memberships.
• Report and update player accounts using the player tracking database.
• Maintain thorough knowledge of special events, promotions, advertising campaigns, and community events.
• Display superior people skills, mature presence, and confidence.
• Follow all standard operating procedures and cash handling procedures.
• Maintain inventory and an orderly workstation; stock inventory as needed.
• Utilize promotion system for reprint of guest promotional materials.
• Process OTB transactions and OTB taxable wins as required.
• Perform other duties as assigned.

Required Skills and Abilities

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to formulate and communicate ideas.
• Knowledge of cash handling procedures, financial controls, and regulatory requirements.
• Knowledge of cash regulations, compliance requirements, and best practices.
• Proficiency with Microsoft Office Suite and cash management systems.

Education and Experience

• High school diploma or equivalent required.
• Cash handling and guest service experience preferred.
• A combination of education and experience may be considered.
• Must obtain and maintain a valid Virginia Racing Commission License.

Physical Requirements & Working Conditions

• Stand and walk for extended periods; may be required to sit or stand, walk, use hands, reach, climb, balance, stoop, kneel, crouch, or crawl, and talk or hear.
• Lift and/or move up to 25 pounds.
• Work long hours, including nights, weekends, and holidays.
• Noise level is usually moderate to loud.
• Potential exposure to smoke on the gaming floor.
• Reasonable accommodations may be made for individuals with disabilities.

Pay

$15.00 per hour plus tips.

Schedule

Long hours, including nights, weekends, and holidays.