Players Club Representative

JOB SUMMARY

The Player Card Retail Cashier is responsible to Serve as guest contact and key data entry clerk for Players Card database information. Provide retail services in the gift shop.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures increase value of the brand of del Lago – excellence, excitement, homegrown hospitality within all programs and executions
• Required to identify and gather information on valuable guests through observation, analysis, personal contact, and service
• Executes guest loyalty, relationships, and direct marketing programs
• Provides services to respond to guest requirements
• Responsible for accurately and efficiently perform data entry tasks associated with Players Club memberships
• Responsible for recording and reporting database information to management, may assist in updating database files
• Required to possess and maintain thorough knowledge of all special events, promotions, advertising campaigns and community events
• Required to display superior people skills and project mature presence and confidence
• Cover informal surveys and queries
• Required to become an expert of the player tracking system software
• Required to follow all standard operating procedures and cash handling procedures
• Maintains inventory and orderly and neat presentation of retail merchandise
• Performs duties related to stocking of inventory

REQUIRED SKILLS AND ABILITIES

• Communicate effectively with all levels of Team Members, guests, and outside contacts
• Work effectively in a fast-paced environment
• Move around all work areas effectively and efficiently
• Work long hours, including nights, weekends, and holidays
• Possess and maintain thorough knowledge of all special events, promotions, advertising campaigns and community events
• Display superior people skills and project mature presence and confidence
• Follow all standard operating procedures and cash handling procedures
• Maintain thorough knowledge of the player tracking system software

EDUCATION AND EXPERIENCE

• High school diploma or GED required
• One year of Customer Service experience and/or training or equivalent combination of education and experience

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• Attend required training sessions offered by the casino
• Obtain required license(s)
• Perform the duties described in compliance with local laws and regulations
• Ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
• Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department
• Knowledge of the property’s programs to address problem gambling
• Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls
• Investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management
• Report any acts of wrongdoing on behalf of any Team Member that they have knowledge of