Players Club Representative - Players Club

Under the direction of the marketing operations supervisors, solicits and identifies new gaming customers for the players' card rewards program.

Responsibilities

• Exhibit conduct in accordance with all NJ DGE regulations and Hard Rock Hotel & Casino Atlantic City departmental policies and procedures.
• Solicit and identify new gaming customers at the Hard Rock Rewards Desk as well as on the casino floor.
• Generate new business by signing up qualified guests for Hard Rock Rewards.
• Greet and interact with guests in the casino in a courteous and professional manner.
• Promote Hard Rock Hotel & Casino by communicating with guests in an enthusiastic, helpful, and friendly manner.
• Maintain up-to-date knowledge of the player tracking system, promotions, events, entertainment, and general property information.
• Create and issue Hard Rock Rewards cards and promote the program and related promotions.
• Maintain the integrity of the database by following precise standards of data entry.
• Ensure the protection of customers' rewards and credit lines.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Greet buses as needed and ensure that the correct offers, for each specific bus, are properly loaded onto each patron's Hard Rock Rewards Card.
• Assist with Sweepstakes, promotions, and gifts giveaways as needed.
• Greet and interact with VIP members and register them into the computer system as they enter one of two VIP lounges.
• Demonstrate actions and behaviors that reinforce the company's mission and values of communication, integrity, fun, respect, accountability, passion, and dedication.
• Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Other duties as assigned.

Benefits

• Medical, Dental, Vision, Prescription, Life, Accident, Pet, Legal
• 401K with match
• Paid Time Off
• Holiday Pay
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs

Pay

$18.00 an hour

This response is AI-generated, for reference only.