Players Club Representative III - Casino Sales & Marketing

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport.

Job Summary

Under the direction of the Players’ Club Supervisor and Players’ Club Manager, solicit and identify new gaming customers for the Player’s Club program. Maintain customer information while assuring the highest standards of data entry and guest relations. Assist with guest promotions on the casino floor and attend to high end guests at our Level X parking facility and at our Plum Lounge entrance.

Essential Job Functions

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Solicit and identify new gaming customers on the casino floor.
• Generate new business by signing up qualified guests for the Players’ Club.
• Greet and interact with guests in the casino in a courteous and professional manner.
• Promote Hard Rock Hotel & Casino by communicating with guests in an enthusiastic, helpful and friendly manner.
• Create and issue Players’ Club cards and promote the program and related promotions.
• Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information.
• Maintain integrity of database by following precise standards of data entry.
• Ensure the protection of customers’ rewards and credit lines.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.

Qualifications

• Five (5) years casino guest service, telemarketing or retail sales experience required.
• Bachelor’s degree preferred or an equivalent combination of education and/or experience.
• Multilingual ability preferred.
• Basic computer skills required, along with the ability to type at least 25 words per minute.

Closing

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Required

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check, Criminal Background Check.

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).