Plant IT Manager

About the role

The Site IT Manager is fully accountable for IT services at the Seneca campus. The role ensures stable, secure, and standardized IT service delivery, aligning with enterprise IT strategies, platforms, and policies, while directly supporting site leadership and business operations.

Responsibilities

• Business Partnership, Governance & Business Alignment:

  • Act as the primary IT business partner and single point of contact and accountability for both the DMS and BES business units within the Seneca campus.
  • Represent the full scope of enterprise IT services at the site and coordinate with service teams to ensure alignment with business requirements and priorities.
  • Shape and lead local digital roadmap in alignment with regional roadmaps and enterprise strategies.
  • Ensure clear communication of IT priorities, service performance, risks, and improvement actions.
  • Ensure site-level adherence to global IT governance, standards, and architectural principles.

• Manufacturing IT / OT & Cybersecurity:

  • Owns site-level execution and governance of IT and alignment with OT environments, including local MES, SCADA, connectivity, and engineering systems.
  • Coordinate with regional and global cybersecurity teams to remediate risks and incidents.
  • Ensure business continuity, disaster recovery, and resilience plans are implemented, tested, and maintained at the site.

• Digital Transformation & Technology Adoption:

  • Lead local adoption of enterprise AI, digital platforms, tools, and processes.
  • Support change management by guiding site stakeholders through new technologies and ways of working.
  • Execute site components of regional and global digital initiatives, ensuring consistency and reuse.
  • Identify adoption barriers, local risks, and improvement opportunities and escalate as required.

• IT Operations, Performance & Escalation Management:

  • Own end-to-end IT service performance at the site, across enterprise and local services.
  • Act as the site escalation point for IT incidents, service degradation, and operational risks.
  • Coordinate local and enterprise service teams to ensure timely resolution and root-cause elimination.
  • Participate in regular service reviews with site leadership and ensure SLA and KPI adherence (supported by service excellence).
  • Ensure operational compliance, audit readiness, data protection, business continuity planning and enforcement of IT and IT/OT policies.
  • Manage local vendors and service providers in alignment with enterprise agreements.

• Site Project & Portfolio Management:

  • Lead and coordinate site-level execution of IT projects and initiatives.
  • Manage site-specific IT roadmap, projects, including scope, schedule, risk, and vendor coordination.
  • Ensure alignment with global, regional priorities, PMO standards, and enterprise delivery models.
  • Provide transparency on project status, dependencies, and business impact.

• Talent Leadership & Capability Development:

  • Lead, coach, and develop local IT team, for their professional skills and experiences.
  • Foster a culture of ownership, service excellence, safety, and continuous improvement.
  • Actively participate in regional IT communities and capability-building initiatives.

• IT Financial Management:

  • Manage site IT financials, including budget, forecast, and actuals.
  • Ensure cost transparency and compliance with approved spending.
  • Support regional IT investment planning with accurate site-level input.

Requirements

• Bachelor's degree in Information Technology, Computer Science or related field required; a Master's Degree is preferred.
• 6+ Years of related IT management experience required.
• CISM (Certified Information Security Manager) preferred.
• Highly experienced information systems professional with a strong technical background and proven track record of accomplishments in a large, complex multi-level organization.
• Experience in network infrastructure, architecture and protocols (routers, switches, wireless controllers, access points, firewalls, network appliances), network automation and operations, patch management, application delivery, monitoring and cloud computing.
• Demonstrated commitment to customer service who has provided responsive and effective support, developed solid working relationships with customers, and delivered high quality, value-added services that met/exceeded customer expectations.
• An innovative thinker who understands the practical application of technology and is able to plan for systems today that will carry the organization into the future.
• A technically strong individual with a broad and deep knowledge of network infrastructure, architecture and protocols (routers, switches, wireless controllers, access points, firewalls, network appliances), network automation and operations, patch management, application delivery, monitoring and cloud computing.

Qualifications

• Education & Experience:
• Bachelor's degree in Information Technology, Computer Science or related field required; a Master's Degree is preferred.
• 6+ Years of related IT management experience required.
• CISM (Certified Information Security Manager) preferred.
• Highly experienced information systems professional with a strong technical background and proven track record of accomplishments in a large, complex multi-level organization.
• Experience in network infrastructure, architecture and protocols (routers, switches, wireless controllers, access points, firewalls, network appliances), network automation and operations, patch management, application delivery, monitoring and cloud computing.
• Demonstrated commitment to customer service who has provided responsive and effective support, developed solid working relationships with customers, and delivered high quality, value-added services that met/exceeded customer expectations.
• An innovative thinker who understands the practical application of technology and is able to plan for systems today that will carry the organization into the future.
• A technically strong individual with a broad and deep knowledge of network infrastructure, architecture and protocols (routers, switches, wireless controllers, access points, firewalls, network appliances), network automation and operations, patch management, application delivery, monitoring and cloud computing.

Skills

• Strong leadership and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Ability to communicate effectively with all levels of the organization.
• Knowledge of ITIL, COBIT, or similar frameworks.
• Experience with IT Service Management (ITSM) tools and methodologies.
• Experience with ITIL, COBIT, or similar frameworks.
• Experience with IT Service Management (ITSM) tools and methodologies.

Benefits

Not specified.

Pay

Commensurate with experience.

Schedule

N/A.

Company

Seneca College

Company Description

Seneca College is a private career college located in Toronto, Ontario, Canada. It offers a wide range of programs in applied arts, technology, health sciences, and business.

Company Culture

Seneca College values inclusion, integrity, excellence, and responsibility. The company promotes a culture of safety and encourages continuous improvement.

Company Safety Program

This position is required to comply with the Seneca Safety Program, including all applicable safety rules, practices, and training requirements. This includes the proper use of equipment, protective devices, and personal protective clothing as mandated by the employer. The individual is expected to perform all duties in a manner that prioritizes the prevention of workplace accidents and illnesses. They must take all reasonable precautions, given the circumstances, to ensure the safety of themselves and their coworkers. Additionally, the individual is responsible for promptly reporting any injuries, hazardous conditions, incidents, or unsafe occurrences to their immediate supervisor.

Equal Opportunity Employer

Seneca College is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.