IT Manager

The Opportunity:

This role is responsible for ensuring our team has secure, reliable, and well-managed technology while building practical processes that scale with the business. Rather than implementing large enterprise platforms or building everything from scratch, you'll optimize our existing systems, establish consistent IT practices, and partner with trusted third-party vendors for specialized services like cybersecurity and endpoint protection. You'll be the primary owner of IT operations—keeping employees productive, managing system access, supporting onboarding and offboarding, coordinating vendors, and helping the business make thoughtful technology decisions.

What You’ll Own:

• Employee IT Operations

  • Own day-to-day IT operations for employees across the business
  • Provide hands-on support for hardware, software, SaaS applications, and general technical issues
  • Manage company-issued Mac and Windows devices for U.S. employees through Rippling Device Management
  • Ensure devices are properly enrolled in MDM, compliant with company security settings, and remain up to date
  • Support our international contractor workforce, balancing security with the realities of personally owned devices

• Identity & Access Management

  • Create consistent processes for provisioning and deprovisioning access across all business systems
  • Manage user accounts, permissions, MFA, and role-based access
  • Conduct periodic access reviews to ensure employees have appropriate system permissions
  • Maintain documentation of access standards and onboarding workflows

• Google Workspace Administration

  • Serve as administrator for Google Workspace
  • Manage users, groups, permissions, security settings, and organizational policies
  • Troubleshoot Workspace issues and support employees
  • Help maintain a secure, well-organized collaboration environment

• Security & Vendor Management

  • Serve as the internal owner of cybersecurity initiatives
  • Evaluate, recommend, and manage third-party vendors for services such as: Endpoint protection, Email security, Phishing awareness and training, Endpoint monitoring and detection, Other security solutions as the business grows
  • Coordinate implementation and ongoing management of security vendors
  • Partner with external experts to continuously improve our security posture
  • Help establish practical security policies and best practices across the organization

• Systems & SaaS Management

  • Develop a complete understanding of the systems used across the business
  • Maintain an inventory of software, vendors, licenses, and owners
  • Identify overlapping tools, unused licenses, and opportunities to simplify our technology stack
  • Partner with department leaders to ensure teams have the right tools while managing costs responsibly
  • Negotiate renewals and help optimize software spend

• IT Policies & Process Improvement

  • Create practical IT policies and documentation that fit a growing startup
  • Standardize device setup, onboarding, offboarding, access management, and security practices
  • Build repeatable processes that improve consistency without creating unnecessary bureaucracy
  • Recommend improvements that provide meaningful business value while maximizing our existing technology investments

You’re a Fit If:

• Have 4+ years of experience in IT operations, systems administration, or internal IT support
• Supported a growing company where you wore multiple hats
• Enjoy building structure and improving processes
• Comfortable managing IT as a team of one while partnering with outside vendors
• Have experience administering Google Workspace
• Familiar with identity and access management best practices
• Managed SaaS applications, licensing, and vendor relationships
• Understand cybersecurity fundamentals and know when to leverage outside expertise
• Have experience supporting both Mac and Windows environments
• Resourceful, pragmatic, and budget conscious
• Focus on solving business problems rather than implementing technology for technology's sake

Nice to Have:

• Google Workspace Administrator certification
• Experience with Rippling Device Management or similar MDM platforms
• Familiarity with Apple Business Manager
• Experience implementing security vendors such as Huntress, SentinelOne, CrowdStrike, Mimecast, Proofpoint, or similar
• Experience creating IT policies and internal documentation

Why This Role Rocks:

• Competitive Salary
• 100% Company-Paid Health, Dental, Vision & Life Insurance for employees (Family coverage available at employee cost)
• 401(k) Retirement Plan
• Parental Leave
• Free Access to Javvy Products
• Career Growth Opportunities
• Collaborative, Fast-Paced Start-Up Environment
• Equal Opportunity Employer