IT Manager

About the role

The Information Technology Manager ensures the smooth operation of Successful Living’s information technology systems, coordinates IT projects, and troubleshoots technical issues. They oversee the IT infrastructure, manage the IT budget, and work to achieve organizational goals. The IT Manager serves as the primary point of contact for tech-related issues and reports directly to the Executive Director.

Responsibilities

• Networking and Security
  • Establishes and maintains reliable, secure, and HIPAA-compliant wired and wireless networks
  • Stays up to date with current networking practices and security vulnerabilities
  • Develops IT crisis management plans and data recovery protocols
  • Collaborates with Human Resources for internal investigations
  • Ensures timely restriction/closure of accounts and licenses for terminated employees or when otherwise necessary
• Tech Support
  • Responds promptly to work orders
  • Provides tech support through email, phone, and in-person meetings
  • Maintains 2-4 flex hours per week to assist with issues outside of regular work hours
• Property Management
  • Develops a budget and operates within it, keeping leadership informed of high-cost items
  • Maintains all digital software licenses, computers, monitors, modems, routers, printers, VOIP system, and related accessories
  • Procures new devices as needed and properly disposes of broken or outdated technology
  • Facilitates timely upgrading of IT property with minimal downtime
  • Responsible for installation and wiring of all physical IT property, collaborating with the Maintenance Team as needed
• Onboarding
  • Creates work accounts and assigns necessary software licenses
  • Provides real-time support for initial computer setup for new hires
  • Assists in developing guides, training materials, and resources for staff IT familiarization
  • Develops and implements IT-related policies and procedures
• Miscellaneous
  • Collaborates with other departments as needed
  • Other duties as assigned

Requirements

• High school diploma (required)
• Current CompTIA A+ certification (required)
• 1-year related work experience (required)
• Bachelor’s degree in computer science or related fields (preferred)
• Current CySA+ certification (preferred)
• Current ITIL4 certification (preferred)
• Microsoft 365 Certified (preferred)
• Basic carpentry skills for wire running and device installation (preferred)

Skills

• Strong interpersonal skills with the ability to take initiative, multitask, and adapt to shifting priorities
• Excellent verbal and written communication skills
• Customer service skills
• Strong problem-solving, critical thinking, and decision-making skills
• Ability to access a wide range of sources and networks for information
• Good judgment and ability to function independently
• Excellent working knowledge of Microsoft Office applications and Adobe products
• Ability to handle sensitive and confidential situations with diplomacy

Schedule

Primarily Monday–Friday, 9:00 AM–5:00 PM.

Benefits

• $200 sign-on bonus (paid after successful completion of probationary period)
• Competitive benefits package including:
  • Health, dental, and vision insurance
  • Paid time off (vacation, sick time, personal day)
  • Holiday pay
  • Employee Assistance Program (EAP)
  • IRA
  • Mileage reimbursement
  • Staff development and training