IT Manager

Our client operates in the educational technology industry, providing cloud-based software solutions that support K-12 school districts. Its platform helps schools manage finance, human resources, nutrition programs, and payment systems while reducing administrative burdens and improving operational efficiency. The software is used by approximately 30% of U.S. school districts, serving millions of students and staff and supporting stronger family engagement.

About the Role

The IT Manager leads internal IT operations and oversees the employee technology experience for a fully remote workforce. This role manages identity and access systems, device management, Microsoft 365 services, collaboration tools, and IT support operations. The position contributes to organizational efficiency and security by maintaining reliable, scalable infrastructure and delivering high-quality technology support to employees.

Responsibilities

• Manage Microsoft 365 and Azure environments, including Exchange Online, Microsoft Entra ID, and Intune.
• Lead, manage, and develop a team of IT professionals responsible for employee-facing technology.
• Ensure the reliability, security, and scalability of IT infrastructure supporting a remote workforce.
• Collaborate with Security, Human Resources, and department leaders to maintain compliance and improve the employee technology experience.
• Administer Microsoft Entra ID, including user provisioning, group management, and access policies.
• Oversee employee onboarding, offboarding, and role transitions in partnership with Human Resources.
• Manage privileged access and enforce least-privilege principles.
• Oversee device management policies for Windows, macOS, and mobile devices.
• Maintain device compliance, software deployment, and hardware lifecycle management.
• Manage Microsoft 365 services, licensing, tenant configuration, and governance.
• Support audio/visual and conference room technology at office locations.
• Lead IT helpdesk operations, including ticket management, SLAs, escalations, and service improvements.
• Develop and maintain IT documentation, runbooks, and standard operating procedures.
• Manage IT vendor relationships, contracts, and operating budgets.
• Collaborate with the Security team on endpoint security, incident response, and compliance initiatives.
• Contribute to IT risk management, disaster recovery, and business continuity planning.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• Minimum 5 years of experience in IT operations or systems administration.
• At least 3 years of experience in IT leadership or management.
• Strong hands-on expertise with Microsoft Azure and Microsoft 365 environments.
• Experience with Microsoft Entra ID, Intune, Exchange Online, and enterprise device management.
• Strong understanding of identity and access management, endpoint security, and least-privilege practices.
• Excellent leadership, communication, problem-solving, and organizational skills.
• Ability to manage competing priorities and support a distributed workforce.