Physical Security Specialist - Overnight Shift (Onsite)

Cobalt AI uses automation to elevate physical safety and security in the workplace. Our Cobalt Monitoring Intelligence platform combines AI-powered technology with trained human specialists to provide 24/7, human-verified monitoring of surveillance cameras, alarms, access control systems, and autonomous security robots across enterprise locations.

As a Physical Security Specialist, you'll be the human intelligence behind our technology—monitoring live security events, assessing incidents, communicating with clients, and making real-time decisions that help protect Fortune 500 companies and other organizations. This role is ideal for dependable, observant individuals who thrive in fast-paced environments and enjoy combining technology with exceptional customer service.

Note: This is an onsite operations role and is not an engineering position.

Schedule

Available Shift: Overnight Shift 12:00AM - 8:30AM MT - Sunday - Thursday

Responsibilities

Remote Site Monitoring

• Monitor live patrols performed by autonomous indoor security robots
• Oversee alarms, door activity, and camera feeds tied to access control systems
• Track system performance and escalate operational issues when needed

Event Response & Escalation

• Review and tag security events (audio, video, ACS) using internal tools
• Assess incidents and follow clear escalation protocols based on site-specific guidelines
• Communicate with clients via robot, phone, or text as needed

Customer-Facing Support

• Act as the first line of contact for clients during live events or interventions
• Maintain a calm, professional presence in fast-paced situations
• Log detailed reports and communicate with Engineering or Support when needed

Qualifications

• Excellent communication and critical thinking skills
• Calm, focused decision-making under pressure
• A reliable, team-first attitude
• Experience with security, dispatch, monitoring, or customer service is a plus
• High attention to detail and comfort using on-screen tools and procedures

Benefits

• Health/vision/dental
• Life insurance
• 401k
• Vacation/sick leave

Pay

$16.50 an hour (with overnight stipend)