Phlebotomy Team Lead- Outpatient

About the role

Responsible for providing daily support to a subsection of the phlebotomy team, ensuring efficient workflow and adherence to practice standards. Offers instruction and guidance, high-level problem solving, and operational tasks as delegated.

Responsibilities

• Works autonomously within established procedures and practices.
• Ensures compliance with safety and quality standards.
• Oversees daily activities of phlebotomists and students, with a focus on safe patient care and satisfaction.
• Captures workflow to ensure timely collection of specimens and staff deployment or coverage.
• Serves as a technical expert for all collection procedures and assists with difficult draws, research kits, and special procedures.
• Signs off on technical training of new staff and annual competency documentation.
• Affords assistance in implementing schedule changes, monitors staff absences, and provides input on improvements or proposed policy changes.

Requirements

• Education: High School Diploma or Equivalent required or Associate's Degree Phlebotomy preferred.
• Licenses and Credentials: Phlebotomy Technician [National Certification] - Generic - HR Only required; Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred.

Qualifications

• Experience: 3-5 years in phlebotomy required.
• Knowledge, Skills And Abilities: Proficiency in proper collection methods and specimen processing, leadership, communication, problem-solving, organization, independence, human relations, customer service, problem-solving, assessing operational needs, and teamwork.

Skills

Demonstrates proficiency in proper collection methods and proper processing of all specimens, including correct tube selection, volume, and stability requirements. Ensures smooth daily operations. Must have demonstrated leadership, communication (oral and written), and problem-solving ability. Must be highly organized, efficient, and able to work independently. Requires human relations skills to influence and motivate others. Superior customer service skills, with the ability to show empathy and respect for patients' privacy and autonomy. Demonstrates complex problem-solving skills outside of everyday occurrences and is proficient in downtime procedures and protocols. Assess changing operational needs and provide suggestions related to staffing and service requirements to the Supervisor. Performs preliminary investigation of problems and offers solutions to prevent and minimize recurrence. Works independently and collaborates effectively within a team, actively partnering with team members by fostering a welcoming work environment and respecting individuals with diverse backgrounds, experiences, and perspectives.

Benefits

Comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

Pay

$22.22 - $31.71/Hourly

Schedule

Day (United States of America)