Phlebotomist Group Lead

About the role

The Phlebotomist Group Lead at Quest Diagnostics serves as the face of the company to patients across various settings, including doctor's offices, patient service centers, and long-term care facilities. This role involves overseeing the daily operations of phlebotomy services, ensuring accurate specimen collection and data entry, and providing administrative support.

Responsibilities

• Collect specimens according to established procedures, including drug screens, biometric screenings, and insurance exams.
• Administer oral solutions as per training.
• Research and verify test/client information using lab technology systems or directories.
• Complete data entry requirements, including patient registration, test order entry, and standing order management.
• Enter billing information and collect payments when necessary, ensuring the security of assets and credit card information.
• Data entry and processing specimens, including labeling, centrifuging, splitting, and freezing as required by test orders.
• Perform departmental-related clerical duties such as data entry, inventory management, and answering phones.
• Ensure compliance with departmental policies, protocols, and procedures, including safety manuals and quality assurance manuals.
• Verify patient demographic information and initials, ensuring proper labeling and patient signatures.
• Compile and submit monthly statistics and data, maintaining appropriate logs in a timely manner.
• Participate in special projects and teams, staying updated on company communications and assisting with the distribution of technical information.
• Perform Point of Care (POC) testing and complete training/competency evaluations as per standard operating procedures.
• Assist with the transition of new employees into the PSC work environment, providing guidance and support.
• Communicate with clients to resolve or refer issues, documenting problems and reporting critical issues.
• Ensure facilities are maintained in good condition, taking appropriate action to advise supervisors of required repairs and maintenance.
• Support Patient Inquiries from the website, Office of Chairman, and Managed Care, as needed.
• Provide input on the performance evaluations of the Phlebotomists.

Requirements

• Seven years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
• Keyboard/data entry experience.
• Flexible availability based on staffing needs, including weekends, holidays, on-call, and overtime.
• Reliable transportation and valid driver’s license with a clean driving record.
• Physical abilities to lift and carry objects within the specified weight ranges, sit for long periods, and perform repetitive tasks.
• Excellent communication skills, including verbal and written, and the ability to handle multiple priorities in a high-volume setting.
• Phlebotomy certification (preferred).

Qualifications

• High school diploma or equivalent.
• Medical training or experience preferred.
• Minimum five years in a Patient Service Center (PSC)/In-Office (IOP) environment.
• Customer service experience in a retail or service environment preferred.