Phlebotomist Group Lead

About the role

The successful candidate will represent the face of Quest Diagnostics to patients, ensuring accurate specimen collection and compliance with established procedures.

Responsibilities

• Collect specimens according to established procedures, including drug screens, biometric screenings, and insurance exams.
• Administer oral solutions as per training.
• Research and verify test/client information using lab technology systems or directories.
• Complete data entry requirements accurately, including patient registration, test order entry, and standing order management.
• Enter billing information and collect payments, ensuring the security of assets and credit card information.
• Data entry and processing specimens, including labeling, centrifuging, splitting, and freezing as required by test orders.
• Perform departmental-related clerical duties such as data entry, inventory management, and answering phones.
• Ensure compliance with departmental policies, protocols, and procedures.
• Verify patient demographic information and initials, ensuring signatures are present and correct.
• Compile and submit monthly statistics and data.
• Maintain phlebotomy logs in a timely manner.
• Complete training courses and stay updated with the latest phlebotomy techniques.
• Travel to Territory Manager meetings if necessary.
• Participate in special projects and teams.
• Stay informed about company communications and assist with the distribution of technical information.
• Perform Point of Care (POC) testing and complete training/competency evaluations as per SOP.
• Assist with the transition of new employees into the PSC work environment and familiarize them with established procedures.
• Support Patient Inquiries from various departments as needed.
• Provide input on the performance evaluations of the Patient Service Representatives (PSRs).

Requirements

• Seven years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
• Keyboard/data entry experience.
• Flexible availability based on staffing needs, including weekends, holidays, on-call, and overtime.
• Reliable transportation, valid driver’s license, and a clean driving record.
• Ability to lift light to moderately heavy objects, sit or stand for long periods, and perform repetitive tasks.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Superior customer focus, open and transparent communication, and the ability to accelerate and embrace change.
• Knowledge of Quest Diagnostics policies and procedures, including Company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.
• Effective communication in English.
• Phlebotomy certification (required in certain states).

Qualifications

• High School Diploma or equivalent.
• Medical training preferred (medical assistant or paramedic).
• Minimum five years in a Patient Service Center (PSC)/In-Office (IOP) environment.
• Customer service experience in a retail or service environment preferred.

Benefits

We offer best-in-class benefits and programs to support your health and well-being, including:

• Day 1 Medical, supplemental health, dental & vision for full-time employees working 30+ hours.
• Best-in-class well-being programs and an annual health assessment.
• A healthy mind program and financial coaching and services.
• 6 holidays plus 1 "MyDay" off, flexible spending accounts, and matching gifts program.
• Education assistance through MyQuest for Education and career advancement opportunities.