Phlebotomist Group Lead

About the role

The Phlebotomist Group Lead serves as the face of Quest Diagnostics to patients, ensuring accurate specimen collection and providing comprehensive support across various service centers and mobile units.

Responsibilities

• Collect specimens according to established procedures, including drug screens, biometric screenings, and insurance exams.
• Administer oral solutions and research/test/client information.
• Complete data entry and manage standing orders.
• Enter billing information and collect payments.
• Data entry and processing specimens, including labeling, centrifuging, splitting, and freezing as required.
• Perform departmental-related clerical duties, such as data entry, inventory management, and answering phones.
• Ensure compliance with departmental policies, protocols, and procedures.
• Verify patient demographic information and initials, including patient signatures post-venipuncture.
• Compile and submit monthly statistics and data.
• Maintain phlebotomy logs and participate in special projects and teams.
• Communicate professionally with clients to resolve or refer issues and document critical problems.
• Ensure staff follows safety precautions and maintain facilities in good condition.
• Support new employees and assist with the transition process.
• Provide input on performance evaluations and partner with the supervisor to set up new offices.
• Step in for a PSR III and lead PSRs as needed.
• Support Patient Inquiries and the Problem Resolution Line as needed.

Requirements

• Seven years phlebotomy experience, including pediatric, geriatric, and capillary collections.
• Keyboard/data entry experience.
• Flexible availability based on staffing needs, including weekends, holidays, on-call, and overtime.
• Reliable transportation, valid driver’s license, and clean driving record.
• Physical requirements: lift light to moderately heavy objects, sit or stand for long periods, perform repetitive tasks, and use fine dexterity.
• Knowledge: committed to Quest Diagnostics policies and procedures, excellent communication skills, and ability to handle multiple priorities in a high-volume setting.
• Education: High School Diploma or equivalent.
• Licenses and Certifications: Phlebotomy certification (required in certain states).

Qualifications

• Medical training: medical assistant or paramedic training preferred.
• Minimum 5 years in a Patient Service Center (PSC)/In-Office (IOP) environment preferred.
• Customer service experience in a retail or service environment preferred.

Benefits

We offer best-in-class benefits and programs to support your health and well-being, including:

• Day 1 Medical, supplemental health, dental & vision for full-time employees who work 30+ hours.
• Best-in-class well-being programs and an annual health assessment.
• Blueprint for Wellness® mental health program and a healthyMINDS program.
• Vacation and Health/Flex Time, 6 holidays plus 1 "MyDay" off.
• FinFit financial coaching and services, a 401(k) plan with company match, and an Employee Stock Purchase Plan.
• Life and disability insurance, plus a buy-up option.
• Flexible Spending Accounts and annual incentive plans.
• Matching gifts program and education assistance through MyQuest for Education.
• Career advancement opportunities and more!