Phlebotomist Group Lead

About the role

The Phlebotomist Group Lead is responsible for overseeing the operations of the Patient Service Centers, Mobile units, Long Term Care facilities, and In-Office Phlebotomy sites. This role involves leading a team of Phlebotomists, ensuring accurate specimen collection, and maintaining a high standard of patient care.

Responsibilities

• Collect specimens according to established procedures, including drug screens, biometric screenings, and insurance exams.
• Administer oral solutions as per training.
• Research and verify test/client information using lab technology systems or directories.
• Complete data entry requirements accurately, including patient registration, test order entry, and standing order management.
• Enter billing information and collect payments as necessary, ensuring the security of assets and credit card information.
• Data entry and processing specimens, including labeling, centrifuging, splitting, and freezing as required by test orders.
• Perform departmental-related clerical duties, such as data entry, inventory management, and answering phones.
• Ensure compliance with departmental policies, protocols, and procedures, including safety manuals and quality assurance manuals.
• Verify patient demographic information and initials, ensuring signatures are present and correct during venipuncture.
• Compile and submit monthly statistics and data, maintain phlebotomy logs, and participate in special projects and teams.
• Communicate professionally with clients to resolve or refer issues, document problems, and report critical issues.
• Ensure staff follows safety precautions, wear appropriate personal protective equipment, and report required repairs and maintenance.
• Assist with inventory counts, schedule preparation, and provide mentorship to new employees.
• Support Patient Inquiries from various departments and assist with Problem Resolution Line calls.
• Provide input on the performance evaluations of Phlebotomists.

Requirements

• Seven years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
• Keyboard/data entry experience.
• Flexible availability, including weekends, holidays, on-call, and overtime.
• Reliable transportation, valid driver’s license, and a clean driving record.
• Physical abilities to lift light to moderately heavy objects, sit or stand for long periods, and perform repetitive tasks.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Ability to work independently with minimal supervision and handle multiple priorities in a high-volume setting.
• Knowledge of Quest Diagnostics policies and procedures, including Company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.
• Effective communication skills, including open and transparent communication with peers, supervisors, and patients.
• Phlebotomy certification (preferred).

Qualifications

• High School Diploma or equivalent.
• Medical training or experience preferred.
• Minimum five years in a Patient Service Center (PSC)/In-Office (IOP) environment.
• Customer service experience in a retail or service environment preferred.

Skills

• Quality work in a fast-paced environment.
• Independent work capability with minimal supervision.
• Superior customer focus.
• Decision-making based on established procedures.
• Handling multiple priorities in a high-volume setting.

Benefits

Quest Diagnostics offers a comprehensive benefits package designed to support employees' health in all aspects – physical, financial, and developmental. Benefits may include:

• Day 1 Medical, supplemental health, dental, and vision coverage for full-time employees working 30+ hours.
• Best-in-class wellness programs.
• Blueprint for Wellness® mental health program.
• 6 holidays plus 1 "MyDay" off.
• Flexible Spending Accounts.
• Annual incentive plans.
• Matching gifts program.
• Education assistance through MyQuest for Education.
• Career advancement opportunities.