Phlebotomist Group Lead

About the role

The Phlebotomist Group Lead at Quest Diagnostics is responsible for overseeing the operations of the Patient Service Center (PSC), Mobile, Long Term Care, and In-Office Phlebotomy teams. This role involves ensuring accurate specimen collection, data entry, and administrative support. The successful candidate will also serve as a mentor and resource advisor for new employees.

Responsibilities

• Collect specimens according to established procedures, including drug screens, biometric screenings, and insurance exams.
• Administer oral solutions according to established training.
• Research and confirm test/client information, entering data into lab technology systems or directories.
• Complete data entry requirements accurately, including patient registration, test order entry, and standing order management.
• Enter billing information and collect payments when required, ensuring the security of assets and credit card information.
• Data entry and processing specimens, including labeling, centrifuging, splitting, and freezing as necessary.
• Perform departmental-related clerical duties, such as data entry, inventory management, and answering phones.
• Read, understand, and comply with departmental policies, protocols, and procedures.
• Verify patient demographic information and initials, ensuring the patient signs in the presence of the tube labels.
• Compile and submit monthly statistics and data.
• Maintain appropriate phlebotomy logs in a timely manner.
• Complete training courses and stay updated with the latest phlebotomy techniques.
• Travel to Territory Manager meetings if necessary.
• Participate in special projects and teams.
• Stay informed about company communications and assist with the distribution of technical information.
• Perform Point of Care (POC) testing and complete training/competency evaluations.
• Assist with inventory counts and schedule preparation.
• Communicate professionally with clients to resolve or refer issues, documenting problems and reporting critical issues.
• Ensure staff follows safety precautions and maintains a clean, safe work environment.
• Implement and distribute technical information and communication to the workgroup.
• Support Patient Inquiries from various departments, including the website, Office of Chairman, and Managed Care.
• Provide input on the performance evaluations of the Phlebotomists.

Requirements

• Seven years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
• Keyboard/data entry experience.
• Flexible availability based on staffing needs, including weekends, holidays, on-call, and overtime.
• Reliable transportation, valid driver’s license, and a clean driving record.
• Physical requirements: lift light to moderately heavy objects, sit or stand for long periods, perform repetitive tasks, and use fine dexterity and hand/eye coordination.
• Must be able to communicate effectively in English.
• Phlebotomy certification (preferred).

Qualifications

• High School Diploma or equivalent.
• Medical training: medical assistant or paramedic training preferred.
• Minimum 5 years in a Patient Service Center (PSC)/In-Office (IOP) environment preferred.
• Customer service experience in a retail or service environment preferred.

Benefits

We offer best-in-class benefits and programs to support employees and their families, including:

• Day 1 Medical, supplemental health, dental, and vision coverage for full-time employees working 30+ hours.
• Best-in-class well-being programs and an annual health assessment.
• A healthy mind program and financial coaching and services.
• 6 holidays plus 1 "MyDay" off, flexible spending accounts, and matching gifts program.
• Education assistance through MyQuest for Education and career advancement opportunities.