Phlebotomist Group Lead

About the role

The Phlebotomist Group Lead at Quest Diagnostics is responsible for overseeing the operations of the Patient Service Centers and In-Office Phlebotomy sites. This role involves ensuring accurate specimen collection, data entry, and administrative support.

Responsibilities

• Collect specimens according to established procedures, including drug screens, biometric screenings, and insurance exams.
• Administer oral solutions as per established training.
• Research and verify test/client information using lab technology systems or directories.
• Complete data entry requirements, including patient registration, test order entry, and standing order management.
• Enter billing information and collect payments when necessary, ensuring the security of assets and credit card information.
• Data entry and processing of specimens, including labeling, centrifuging, splitting, and freezing as required by test orders.
• Perform departmental-related clerical duties such as data entry, inventory management, and answering phones.
• Ensure compliance with departmental policies, protocols, and procedures, including safety manuals and quality assurance manuals.
• Verify patient demographic information and initials, ensuring signatures are present and correct during venipuncture.
• Compile and submit monthly statistics and data, maintaining appropriate logs in a timely manner.
• Participate in special projects and teams, staying updated on company communications and assisting with the distribution of technical information.
• Perform Point of Care (POC) testing as needed and complete training/competency evaluations according to standard operating procedures.
• Assist with the transition of new employees into the PSC work environment, providing guidance and support.
• Communicate professionally with clients to resolve or refer issues, documenting problems and reporting critical issues.
• Ensure facilities are maintained in good condition, taking appropriate action to advise supervisors of required repairs and maintenance.
• Support Patient Inquiries from the website, Office of Chairman, and Managed Care, as needed.
• Provide input on the performance evaluations of the Phlebotomists.

Requirements

• Seven years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
• Keyboard/data entry experience.
• Flexible availability, including weekends, holidays, on-call, and overtime.
• Reliable transportation, valid driver’s license, and a clean driving record.
• Physical requirements: lift light to moderately heavy objects, sit or stand for long periods, perform repetitive tasks, and use fine dexterity.
• Skills: excellent phlebotomy skills, superior customer focus, decision-making based on established procedures, and ability to handle multiple priorities in a high-volume setting.
• Education: high school diploma or equivalent.
• Licenses and Certifications: phlebotomy certification (required in certain states).

Qualifications

• Medical training: medical assistant or paramedic training preferred.
• Minimum five years in a Patient Service Center (PSC)/In-Office (IOP) environment preferred.
• Customer service experience in a retail or service environment preferred.