Phlebotomist Floater

About the role

The Patient Services Representative III-Floater (PSR III) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR III draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR III has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe, and accurate manner.

Successful applicants may be assigned to a doctor's office, a patient service center, or as business needs dictate. Under the direction of the area supervisor, the PSR III performs daily activities accurately and on time while maintaining a safe and professional environment.

Responsibilities

• Perform forensic and clinical specimen collection and processing duties following established practices and procedures.
• Verify patient demographic information, including patient signature post-venipuncture, to confirm tubes were labeled in their presence and that the name on the label is correct.
• Maintain required records and documentation.
• Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public.
• Handle multiple priorities in a high-volume setting.
• Demonstrate leadership behaviors, focusing on process excellence, confidentiality, and accuracy of patient information.

Requirements

• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Capable of making decisions based on established procedures and exercising good judgment.
• Reliable transportation, valid driver’s license, and clean driving record (if applicable).
• Travel and flexible hours required to work multiple locations, including covering Patient Service Centers or In-Office Phlebotomy locations with minimal notice.
• Demonstrate superior customer focus, open and transparent communication with peers, supervisors, and patients, and the ability to embrace change.

Qualifications

• High school diploma or equivalent (required).
• Medical training (e.g., medical assistant or paramedic) preferred.
• Phlebotomy certification preferred; required in California, Nevada, and Washington.
• Three years of phlebotomy experience, including pediatric, geriatric, and capillary collections (required).
• Minimum two years in a Patient Service Center environment (preferred).
• Customer service experience in a retail or service environment (preferred).
• Keyboard/data entry experience.

Schedule

Central shift hours can be as early as 7:30 AM and as late as 5:30 PM.

Benefits

• Healthcare Insurance: Eligible employees and dependents receive coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment. Premiums are subsidized by Synectics.
• Dental Insurance: Eligible employees and dependents receive a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment.
• Vision Insurance: Eligible employees receive vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment.
• 401(k) Plan: Synectics offers all employees aged 21 or older the opportunity to invest in the 401(k) Plan on the first of the month following at least one calendar year of employment.