Phlebotomist Floater

About the role

The Patient Services Representative III-Floater (PSR III) represents the company to patients, creating an atmosphere of trust and confidence while explaining procedures and drawing blood specimens skillfully, safely, and accurately. This role involves direct patient contact and may be assigned to a doctor's office, patient service center, or other locations based on business needs.

Under the direction of the area supervisor, the PSR III performs daily activities accurately, maintains a safe and professional environment, and handles both forensic and clinical specimen collection and processing. Responsibilities include verifying patient demographic information, ensuring proper labeling of specimens, and maintaining required records.

Responsibilities

• Draw quality blood samples from patients, including pediatric and geriatric collections.
• Prepare specimens for lab testing following established practices and procedures.
• Verify patient demographic information and ensure accurate labeling of specimens in the patient’s presence.
• Maintain a safe, professional, and confidential environment.
• Perform duties with confidence, adhering to company policies and procedures.
• Demonstrate leadership behaviors, process excellence, and sensitivity to patient confidentiality.
• Handle multiple priorities in a high-volume setting while maintaining accuracy.
• Travel and work flexible hours, including weekends, holidays, on-call, and overtime, to cover multiple locations with minimal notice.
• Maintain required records and documentation.

Requirements

• High school diploma or equivalent (required).
• Medical training (e.g., medical assistant or paramedic) preferred.
• Phlebotomy certification preferred; required in California, Nevada, and Washington.
• Three years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
• Minimum of 2 years in a Patient Service Center environment preferred.
• Customer service experience in a retail or service environment preferred.
• Keyboard/data entry experience.
• Ability to work independently with minimal supervision in a fast-paced environment.
• Excellent phlebotomy skills and the ability to make decisions based on established procedures.
• Flexibility to meet staffing needs, including weekends, holidays, on-call, and overtime.
• Reliable transportation, valid driver’s license, and clean driving record (if applicable).
• Demonstrated superior customer focus, strong communication skills, and adaptability to change.

Schedule

Days / CST with availability from 6:30 AM to 8:00 PM, 8-10 hour shifts (Monday through Friday). Training locations may vary based on trainer availability.

Benefits

• Healthcare Insurance: Coverage through BlueCross BlueShield of Illinois for eligible employees and dependents, beginning the 1st day of the calendar month following 60 days of continuous full-time employment. Premiums are subsidized by Synectics.
• Dental Insurance: Dental plan through MetLife for eligible employees and dependents, beginning the 1st day of the calendar month following 60 days of continuous full-time employment.
• Vision Insurance: Vision insurance through VSP for eligible employees, beginning the 1st day of the calendar month following 60 days of continuous full-time employment.
• 401(k) Plan: Opportunity to invest in the Synectics Inc. Investment Savings Retirement Plan. Eligibility begins the first of the month following at least one calendar year of employment for employees aged 21 or older.