Phlebotomist Floater

About the role

The Phlebotomist III- Float represents the company to patients, drawing quality blood samples and preparing specimens for lab testing while following established practices. This role involves direct patient contact, creating an atmosphere of trust and confidence by explaining procedures and drawing blood in a skillful, safe, and accurate manner. The Phlebotomist III- Float provides coverage at multiple locations, including Patient Service Centers, Mobile, Long Term Care, and In-Office Phlebotomy settings, ensuring daily activities are completed accurately and on time.

Successful applicants may work in a doctor's office, patient service center, house call environment, long-term care, or other settings as business needs dictate. This role includes leading one or more Patient Service Representatives (PSRs) on-site, acting as a coach, mentor, and instructor for new employees, and providing onboarding services to new clients. The Phlebotomist III- Float serves as a point of contact for staff and provides input to supervisors. They may also work with high-complexity or high-volume practices, requiring advanced phlebotomy skills and strong customer-facing abilities, including communication, problem-solving, and collaboration with functions like Sales, Laboratory Testing Services, IT, Billing, and Logistics.

Responsibilities

• Draw quality blood samples from patients of all ages, including pediatric, geriatric, and capillary collections.
• Prepare blood specimens for lab testing while adhering to established practices and procedures.
• Provide coverage at multiple locations, including Patient Service Centers, Mobile, Long Term Care, and In-Office Phlebotomy settings.
• Lead and direct daily activities of one or more Patient Service Representatives (PSRs) on-site.
• Act as a coach, mentor, and instructor for new employees, providing effective onboarding services to new clients.
• Serve as a point of contact for staff and provide regular input to group leads or supervisors.
• Handle high-complexity and high-volume practices with specialized phlebotomy and customer-facing skills.
• Collaborate with multiple functions, such as Sales, Laboratory Testing Services, IT, Billing, and Logistics, to manage specialty or complex test orders.
• Manage multiple priorities in a high-volume setting while maintaining accuracy and confidentiality of patient information.

Requirements

• High school diploma or equivalent.
• Medical training (e.g., medical assistant or paramedic training) preferred.
• Phlebotomy certification preferred; required in California, Nevada, and Washington.
• Five years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
• Minimum of 3 years of experience in a Patient Service Center (PSC) or In-Office Phlebotomy (IOP) environment preferred.
• Customer service experience in a retail or service environment preferred.
• Keyboard and data entry experience.

Benefits

• Healthcare Insurance: Eligible employees and dependents receive coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment. Premiums are subsidized by Synectics.
• Dental Insurance: Eligible employees and dependents receive a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment.
• Vision Insurance: Eligible employees receive vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment.
• 401(k) Plan: Employees aged 21 or older may invest in the Synectics Inc. Investment Savings Retirement Plan on the first of the month following at least one calendar year of employment.

Schedule

8:00 AM – 5:00 PM EST