Personnel Assistant II

About the role

ServiceSource is a nonprofit agency operating within the AbilityOne program, hiring persons with significant disabilities. This position performs a variety of military HR personnel administrative tasks.

Responsibilities

• Follow detailed procedures in the processing of complicated types of personnel actions.
• Perform tasks beyond routine clerical such as onboarding, offboarding, special pay and incentive pay requests, and responding to routine questions on policy and procedures.
• Consolidate information from various sources under short deadlines.
• Use own judgment in choosing the proper procedure for each task.
• Receive close technical review from higher-level personnel office employees.
• Conduct effective briefings on basic military HR topics.
• Access basic HR automated systems like IPPS-A, INPROC/OUTPROC, TRANSPROC, ATRRS.
• Update emergency casualty documents and personnel records.
• Scan and upload document images for electronic filing.
• Perform RAPIDS/DEERS administration and military ID card issuance.
• Perform as an effective military HR specialist within the confines of military personnel work centers.
• Cross train in all other areas under the contract to act as a backup supporting staffing shortages or special projects.

Qualifications

• High school diploma or GED required.
• 1-2 years of experience in Military Human Resources services and Office Administration preferred.
• Pass and obtain a government DOD personnel security clearance required.
• Proficiency and knowledge across a variety of military human resources (HR) functional areas preferred.
• Knowledge of IPPS-A, iPERMS, ATRRS and/or DEERS preferred.
• Basic knowledge and experience with protecting PII and PHI.
• Knowledge of military related abbreviations and acronyms.
• Knowledge of HQDA governing directives, military HR personnel policies, and installation-level operating procedures.
• Effective customer service skills; ability to participate in and respond effectively to sensitive inquiries, negotiations, complaints, and team activities.
• Experience with Human Resources Information Systems (HRIS).
• Effective organizational skills, administration, attention to detail and communication skills both verbal and written.
• Customer service oriented.
• Able to organize/monitor/distribute information to the customer independently.
• Able to speak before large groups of customers.

Additional Responsibilities

• Collect workload and performance information using established quality control metrics within the HR work center.
• Screen reassignment rosters and processes military personnel for reassignment.
• Prepare separation documentation, handle official mail, and maintain local administrative files.
• Maintain required certifications for job specific accesses.
• Perform other responsibilities as assigned.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What We Offer

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company-paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• An Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

Equal Employment Opportunity

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.