Staff Assistant II

Job-Specific Responsibilities

Provides a variety of patient-centered services.

Prepares medical records for release of information ensuring that confidentiality is maintained.

Makes appointments, ensuring patient eligibility following proper protocols.

Checks in patients and collect co-payments.

Distributes mail.

Makes copies of charts and materials for the department.

Performs data entry.

Performs scanning of materials that are filed in the electronic record.

Archives records and files.

Performs transcription and other general office responsibilities such as typing and sending out letters, e.g., treatment referrals, patient satisfaction surveys, clinic schedules, room’s schedules, forms, etc.

Serves as a liaison to the billing department.

Maintains wait list and assigns triage.

Processes insurance prior authorizations for medications, and problem-solves IT issues for clinical staff.

Professional/Team Workplace Accountability

• May be required to provide coverage for other areas.
• Follows department policies and procedures for communicating and organizing information and carrying out protocols.
• Attends staff meetings and educational offerings required by the departments.
• Performs related duties as required.

Compliance

• Adheres to the expectations and professional responsibilities of the department.
• Employs the standards, practices, and procedures of the department.
• Completes and complies with HUHS training requirements including HIPAA Privacy and Security.
• Reports non-compliance incidents to the supervisor, manager, and/or Compliance Officer.

Basic Qualifications

• High school diploma or equivalent required.
• Minimum of one year of administrative support or related professional experience.

Additional Qualifications and Skills

• Excellent interpersonal, customer service, organizational, and Microsoft Office skills.
• Experience in patient services, transcription, and/or Blue Cross Blue Shield (BC/BS) authorization processes preferred.
• Strong verbal and written communication skills, with the ability to effectively resolve problems and handle confidential information with discretion.
• Demonstrated sound judgment, strong attention to detail, and the ability to prioritize competing responsibilities, manage multiple tasks simultaneously, and consistently meet deadlines in a fast-paced environment.
• Bilingual language skills are a plus.

Standard Hours/Schedule

35 hours per week. Fully on site position.

Visa Sponsorship Information

Harvard University is unable to provide visa sponsorship for this position.

Pre-Employment Screening

• Identity
• Criminal
• References

Other Information

• This position has a 3 month orientation and review period.

Work Format Details

This position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard-designated location. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Benefits

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retail plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.