Personal Care Aide Shift Supervisor

Responsibilities

• Supervise, support, and provide daily direction to Personal Care Aides.
• Develop and maintain staff schedules to ensure adequate coverage and continuity of care.
• Conduct regular staff check-ins, performance coaching, and participation in performance evaluations.
• Monitor attendance, punctuality, productivity, and adherence to agency policies and procedures.
• Aid in onboarding, training, and mentoring of new PCA staff.
• Facilitate shift handoffs and team communication to ensure continuity of resident care.
• Participate in recruitment activities, including interviews and candidate recommendations.
• Ensure staff maintain required certifications, training, and compliance documentation.
• Oversee delivery of personal care services including assistance with bathing, grooming, dressing, toileting, mobility, feeding, and other ADLs.
• Ensure services are delivered in accordance with individualized care plans and resident preferences.
• Conduct routine observations of care delivery and provide feedback to staff regarding quality and best practices.
• Monitor documentation for completeness, accuracy, and timeliness.
• Review incident reports and ensure appropriate follow-up and reporting.
• Observe and respond to changes in resident condition and communicate concerns promptly to clinical and social service staff.
• Promote resident choice, dignity, independence, and person-centered care practices.
• Care Coordination:
• Collaborate with Social Workers, nurses, healthcare providers, families, and building staff to support resident well-being.
• Participate in interdisciplinary team meetings, care conferences, and service planning discussions.
• Assist in developing, updating, and implementing resident care plans.
• Serve as a resource to PCA staff regarding resident care needs, behavioral concerns, and service delivery challenges.
• Ensure effective communication among all stakeholders involved in resident care.
• Compliance & Safety:
• Ensure compliance with infection control standards, universal precautions, and PPE requirements.
• Promote safe resident handling, transfer techniques, and injury prevention practices.
• Identify environmental hazards and implement corrective actions as appropriate.
• Maintain confidentiality and professional boundaries in accordance with HIPAA and agency standards.
• Participate in audits, inspections, and quality improvement initiatives.
• Direct Service Support:
• Provide direct personal care coverage when staffing needs require.
• Assist residents during emergencies or service interruptions.
• Support residents with activities that promote engagement, wellness, and independence.

Requirements

• Demonstrated leadership and supervisory skills with the ability to motivate and support staff.
• Strong knowledge of personal care services, Activities of Daily Living (ADLs), and person-centered care practices.
• Knowledge of infection control, universal precautions, and safe transfer techniques.
• Ability to assess service quality and implement corrective action when needed.
• Strong organizational, scheduling, and time-management skills.
• Ability to communicate effectively with residents, families, staff, and external providers.
• Excellent documentation, observation, and reporting skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Compassionate, professional, and calm under pressure.
• Basic computer proficiency including electronic documentation systems, scheduling software, and Microsoft Office applications.

Qualifications

• High School Diploma or GED required.
• Home Health Aide (HHA), Personal Care Aide (PCA), Certified Nursing Assistant (CNA), or comparable certification preferred.
• CPR/First Aid Certification required or ability to obtain within a specified timeframe.
• Minimum three (3) years of experience providing personal care services to older adults or individuals with disabilities.
• Minimum one (1) year of supervisory, lead, or team coordination experience preferred.
• Experience working in supportive housing, home care, assisted living, nursing home, hospital, or community-based settings preferred.

Skills

• Leadership and supervisory skills.
• Knowledge of personal care services and ADLs.
• Infection control and safety practices.
• Quality assessment and corrective action.
• Organizational and time management.
• Effective communication.
• Documentation and observation.
• Resident care coordination.
• Compliance and safety.
• Direct service support.

Benefits

• Medical, Dental, Vision insurance.
• 403(b) retirement savings plan.
• Flexible Spending Accounts (FSA).
• Life and disability insurance.
• Employee Assistance Program (EAP).
• Commuter benefits.
• Voluntary benefit options.
• Time off including 11-12 paid Federal Holidays, vacation, and sick time.

EEO Statement

WSFSSH is an Equal Opportunity Employer (EEO); employment is based on qualifications, without discrimination on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristics as established by law.