Per Diem Patient Access Representative Associate

Job Summary

Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enter information into an electronic medical record.

Primary Responsibilities

• Greets and welcomes patient in person
• Collections demographic and insurance information
• Checks in or interviews patient to complete appropriate paperwork
• Directs patient to their appointment or procedure
• May assist in scheduling add-on appointments
• Verifies eligibility and benefits information for payers and interprets results
• Obtains signatures from patients as needed
• Collects co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed
• Uses resources, tools, and procedures to complete accounts in assigned work queues
• Aids patient in completion of request for information forms and submits to appropriate department
• Gathers medical record information from all departments for collection

Required Qualifications

• 6+ months of customer service experience in an office/hospital setting
• Intermediate level of proficiency with Microsoft Office products
• Ability to work on a Per Diem basis, within 1st shift, 2nd shift, or 3rd shift
• Ability to work standard daytime hours, Monday-Friday for the first 3 weeks after hire in alignment with the training schedule
• Must be 18 years of age or older

Preferred Qualifications

• Revenue cycle experience
• General office experience
• Flexibility to occasionally work other shifts as business requires

Soft Skills

• Quality communication skills
• Dependability

PAY & BENEFITS

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.