Per Diem Patient Access Representative Associate

Primary Responsibilities

• Greet and welcomes patient in person
• Collects demographic and insurance information
• Checks in and interview patients to complete appropriate paperwork
• Directs patient to their appointment or procedure
• May assist in scheduling add-on appointments
• Document any issues and resolutions in electronic medical record
• Resolve claim issues or registration errors on patient accounts
• Uses resources, tools and procedures to complete registration for accounts and in assigned work queues
• Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations
• Obtains cost information and explains information to patient if necessary
• Collects co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed
• Screening and approving patients for financial assistance programs
• Affords assistance and counsel's patient with application process for available financial assistance programs
• Provides technical or functional direction for employees
• Affords assistance and counsel's patient with request for information forms and submits to appropriate department
• Obtains signatures from patients as needed
• May gather medical record information from all departments for collection
• Provide customer service for inbound and outbound telephone calls
• May mentor other staff as needed

Required Qualifications

• 6+ months of customer service experience in an office/hospital setting
• Intermediate level of proficiency with Microsoft Office products
• Ability to work day & evening hours, Monday - Friday for the first 3 weeks after hire in alignment with the training schedule
• Ability to work on a Per Diem basis within 1st, 2nd or 3rd shift, including weekends
• Must be 18 years of age OR older

Preferred Qualifications

• Revenue Cycle experience
• General office experience
• Epic experience

Physical Demands

• Consistent walking, standing, bending, turning, etc.
• Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently

Benefits

Our mission of helping people live healthier lives extends to our team members. Learn more about our range of benefits designed to help you live well.

Life Resources and support to focus on what matters most to you, in every facet of your life.

Emotional Education, tools and resources to help you reduce and manage stress, build resilience and more.

Physical Health plans and other coverage to support wellness for you and your loved ones.

Financial Benefits for today and to help you plan for the future, including your retirement.

We’re honored to be recognized for our exceptional work culture