Per Diem Patient Access Representative Associate

Optum · Faribault, MN · 2 mo ago

Healthcare$16.15–$28.8/hrFull-time

Job Summary

Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enter information into an electronic medical record.

Primary Responsibilities

Greets and welcomes patient in person
Collections demographic and insurance information
Checks in and interviews patient to complete appropriate paperwork
Directs patient to their appointment or procedure
Documents any issues and resolutions in electronic medical record
Uses resources, tools and procedure to complete registration for complex accounts
May assist in scheduling add-on appointments
Verifies eligibility and benefits information for payers and interprets results focusing on complex billing situations
Obtains cost information and explains information to patient if necessary
Collects co-pay or deductibles
Assists and counsel's patient with application process for available financial assistance programs
Provides technical or functional direction for employees
Uses resources, tools and procedures to complete accounts in assigned work queues
Assists patient in completion of request for information forms and submits to appropriate department

Required Qualifications

6+ months of customer service experience in an office/hospital setting
Intermediate level of proficiency with Microsoft Office products
Ability to work every 3rd Saturday & Sunday
Ability to work every 3rd Holiday
Ability to work on a per diem basis within any of the following shifts including weekends/holidays:

Day Shift: 8.5-hour shift starting anywhere between 5:30am-10:00am
Night Shift: 11:00pm - 7:30am

Ability to work standard daytime hours, Mon-Fri for the first 3 weeks after hire in alignment with the training schedule
Must be 18 years of age or older

Preferred Qualifications

Revenue Cycle experience
General office experience
Epic experience

Pay and Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.