PATIENT ACCESS ASSOCIATE - Per Diem

Overview

The Patient Access Specialist is responsible for:

• Completing patient registrations, discharges, and transfers
• Collecting and verifying demographic and insurance information
• Obtaining required consent signatures
• Ensuring all necessary forms are completed and distributed
• Communicating important details regarding a patient’s visit or admission

Qualifications

• Education: High school diploma or equivalent required
• Experience: Minimum of 1 year of customer service experience required
• Skills: Experience with typing, word processing, and computer applications required
• Additional: Previous experience in a medical office, registration, billing, or familiarity with medical terminology preferred

Responsibilities

• Greets patients and family members warmly and offers assistance upon arrival.
• Completes all steps of pre-registration and registration, including patient interviews, verifying insurance details, collecting photo identification, obtaining necessary signatures for consent, and distributing required patient documentation.
• Captures accurate data collection to verify insurance eligibility and determine financial obligations, which may include collecting co-pays.
• Ensures compliance with HIPAA, Joint Commission, CDC, TMH, and all applicable state and federal regulations.
• Provides required informational materials at all patient access points.
• Responds appropriately to emergency procedures.
• Aids or transports patients in wheelchairs to their service location.
• Communicates effectively with co-workers and management regarding patient issues, follow-ups, or concerns.
• Demonstrates flexibility, organization, and the ability to function effectively in high-pressure situations.
• Prioritizes patient assistance based on medical urgency, ensuring the most critical patients are served first.
• Aids with onboarding and training of new staff.
• Maintains professionalism and respectful conduct with patients, visitors, peers, and leadership at all times.
• Willing to work flexible hours, including night and weekend shifts, and to cover staffing gaps as needed.
• Demonstrates excellent interpersonal and patient service skills, with emotional maturity and sound judgment when interacting with diverse populations.
• Supports and communicates the mission, vision, and goals of the department and Memorial Health.
• Understands and adheres to department policies and procedures.
• Engages in self-directed learning and participates in annual continuing education activities.
• Performs other job-related duties and special projects as assigned by the manager.