Per Diem Patient Access Representative Associate
About the role
The Per Diem Patient Access Representative Associate is responsible for greeting and welcoming patients in person, providing a standard registration process, directing patients to their appointments or procedures, and resolving claims issues or registration errors.
Primary Responsibilities
- Greets and welcomes patient in person
- Collects demographic and insurance information
- Checks in and interviews patient to complete appropriate paperwork
- Directs patient to their appointment or procedure
- May assist in scheduling add-on appointments
- Documents any issues and resolutions in electronic medical record
- Solves claim issues or registration errors on patient accounts
- Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations
- Obtains cost information and explains information to patient if necessary
- Collects co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed
- Screening and approving patients for financial assistance programs
- Aids and counsels patient with application process for available financial assistance programs
- Provides technical or functional direction for employees
- Aids patient in completion of request for information forms and submits to appropriate department
- Obtains signatures from patients as needed
- May gather medical record information from all departments for collection
- Provide customer service for inbound and outbound telephone calls
- Mentor other staff as needed
- Other duties as assigned
Required Qualifications
- 6+ months of customer service experience in an office/hospital setting
- Intermediate level of proficiency with Microsoft Office products
- Ability to work standard daytime hours, Monday-Friday for the first 3 weeks after hire in alignment with the training schedule
- Ability to work on a Per Diem basis within 1st, 2nd or 3rd shift, including weekends
- Must be 18 years of age or older
Preferred Qualifications
- Revenue Cycle experience
- General office experience
- Epic experience
Physical Demands
- Consistent walking, standing, bending, turning, etc.
- Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently
Sign-On Bonus
The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.
Pay
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
Benefits
Our mission of helping people live healthier lives extends to our team members. Learn more about our range of benefits designed to help you live well.
Life
Resources and support to focus on what matters most to you, in every facet of your life.
Emotional
Education, tools and resources to help you reduce and manage stress, build resilience and more.
Physical
Health plans and other coverage to support wellness for you and your loved ones.
Financial
Benefits for today and to help you plan for the future, including your retirement.