Patient Access Representative

About the role

As our Patient Access Representative, you will play a critical role in the revenue cycle at Saint Mary's Community Hospital, serving as a primary point of contact for patients and their families. This position is vital for ensuring a seamless patient experience by accurately managing registration, scheduling, and admitting workflows. You will join a dedicated healthcare team, acting as an essential liaison who upholds our organizational values while maintaining strict compliance with HIPAA, privacy standards, and regulatory requirements. Every day you will handle high-volume administrative tasks, including patient data capture, insurance eligibility verification, and the processing of medical records within our electronic health record (EHR) system. You will utilize your technical skills to identify and resolve registration or insurance discrepancies, escalate complex issues according to established protocols, and provide professional support via telephone and digital channels. Additionally, you will communicate patient financial responsibilities—such as estimates and liabilities—and facilitate payment collections at the time of service, all while maintaining a welcoming and organized environment to ensure efficient clinic operations. For more than 50 years, the mission of CHI Health Missouri Valley has been to nurture and enhance the quality of life for residents of Harrison County in Iowa. As a community hospital, its ongoing commitment is to keep residents in good health. Through the years, CHI Health Missouri Valley has strived to improve the health status of southwest Iowa residents – children, teens, adults, senior citizens, friends and neighbors. CHI Health Missouri Valley is proud to offer health care services – close to home – within this community.

Responsibilities

• Comprehensive Patient Registration: Manage the end-to-end registration process by accurately capturing demographic information, performing insurance eligibility verification, and ensuring all documentation is completed correctly within the electronic health record (EHR) system.
• Financial Coordination & Collections: Proactively communicate patient financial responsibilities, including estimated liabilities, and facilitate the collection of payments at the time of service to support revenue cycle goals.
• Scheduling & Workflow Management: Coordinate patient appointments and clinical schedules while actively identifying and resolving routine registration or insurance discrepancies to ensure seamless access to care.
• Professional Patient Support: Serve as a primary point of contact for patients, families, and internal departments, providing high-quality service, answering inquiries, and routing communications with professional, patient-centered care.
• Compliance & Data Integrity: Maintain strict adherence to HIPAA, privacy standards, and organizational policies while accurately indexing and managing sensitive patient documentation to support clinical and billing operations.

Requirements

• High School Graduate or GED (upon hire)
• 1 year relevant experience in healthcare, patient access setting (preferred)
• Knowledge of patient registration procedures and documentation
• Knowledge of health insurance payers
• Real-time insurance eligibility verifications

Pay

$17.24 - $24.35 per hour