Per Diem Patient Access Representative Associate

Job Summary

Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enter information into an electronic medical record. Primary Responsibilities include:

• Greets and welcomes patient in person
• Collects demographic and insurance information
• Checks in and interviews patient to complete appropriate paperwork
• Directs patient to their appointment or procedure
• Documents any issues and resolutions in electronic medical record
• Uses resources, tools and procedure to complete registration for complex accounts
• May assist in scheduling add-on appointments
• Verifies eligibility and benefits information for payers and interprets results focusing on complex billing situations
• Obtains cost information and explains information to patient if necessary
• Collects co-pay or deductibles
• Aids and counsels patient with application process for available financial assistance programs
• Provides technical or functional direction for employees
• Uses resources, tools and procedures to complete accounts in assigned work queues
• Aids patient in completion of request for information forms and submits to appropriate department

Required Qualifications

• 6+ months of customer service experience in an office/hospital setting
• Intermediate level of proficiency with Microsoft Office products
• Ability to work every 3rd Saturday & Sunday
• Ability to work every 3rd Holiday
• Ability to work on a per diem basis within any of the following shifts including weekends/holidays: Day Shift, Evening Shift, Night Shift
• Must be 18 years of age or older

Preferred Qualifications

• Revenue Cycle experience
• General office experience
• Epic experience

Benefits

Comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (subject to eligibility requirements).

Pay

The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Sign-On Bonus

The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.