Per Diem Patient Access Representative Associate

Primary Responsibilities

• Greet and welcomes patient in person
• Collects demographic and insurance information
• Checks in and interviews patients to complete appropriate paperwork
• Directs patient to their appointment or procedure
• May assist in scheduling add-on appointments
• Documents any issues and resolutions in electronic medical record
• Resolves claim issues or registration errors on patient accounts
• Verifies insurance eligibility and benefits information for payers and interprets results
• Focuses on complex billing situations
• Obtains cost information and explains information to patient if necessary
• Collects co-pay or deductibles and responds to questions regarding financial assistance programs available
• Refers complex questions as needed
• Screens and approves patients for financial assistance programs
• Aids and counsels patient with application process for available financial assistance programs
• Provides technical or functional direction for employees
• Aids in the completion of request for information forms and submits to appropriate department
• Obtains signatures from patients as needed
• May gather medical record information from all departments for collection
• Provides customer service for inbound and outbound telephone calls
• Mentors other staff as needed

Required Qualifications

• 6+ months of customer service experience in an office/hospital setting
• Intermediate level of proficiency with Microsoft Office products
• Ability to work day & evening hours, Monday - Friday for the first 3 weeks after hire in alignment with the training schedule
• Ability to work on a Per Diem basis within 1st, 2nd or 3rd shift, including weekends
• Must be 18 years of age OR older

Preferred Qualifications

• Revenue Cycle experience
• General office experience
• Epic experience

Physical Demands

• Consistent walking, standing, bending, turning, etc.
• Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently

Pay

The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.